Chick-fil-A creates the culture that businesses want to replicate. The Senior Director (GM) is a leader of leaders that is empowered and entrusted to seek out & develop rising talent within the business in order to win the hearts of our guests by creating exceptional experiences in our restaurants. With your proven strong sense of leadership development and team building, you will embody the Chick-fil-A culture & standards of operation to ensure success.

3-day workweek schedule. You will work every Tuesday, Thursday, & Saturday with potential meetings or developmental opportunities on the non-operational working days. You are essentially entrusted with leading half of a multi million dollar a year business with the support of the Franchise Owner and his Executive Leadership team which provide expertise in HR, Leadership Development and Systems Development. You will be empowered to build and coach a supporting cast of business leaders and team members to meet business goals and objectives. You will be able to invest in that team of leaders with meeting time and development resources. Each location’s roster is split into the two teams, so you will continue to build your team off what is already in place and they will be working with you during these shifts every day. This schedule is great for guaranteed family & personal time and also allows you to have immense ownership of your team.

You will have the responsibility of directing the daily operations for half of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including, but not a comprehensive list:

• Lead & coach future leaders for your team and the business.
• Embody our core values , mission, vision, and brand standards everyday through your actions and conversations had with people in the business
• Selecting, training, motivating, coaching and recognizing staff for operational excellence
• Guest experience - Chick-fil-A is known for best in class customer service and you will be at the forefront of creating that experience in your restaurant
• Customer relations - Escalations and complaint management, ensuring the highest quality products and services are delivered to our customers and they are recovered if we don’t meet their expectations
• Inventory management - Manage systems related to food cost controls & truck ordering
• Team management - Sales performance reporting, implementing plans to improve sales, coaching leaders, training staff, overseeing recruiting & dismissal management, overseeing scheduling, fostering a leadership pipeline within your team.
• Financial accountability - Manage labor costs vs. customer experience, food costs, maintenance repairs, & other expenses
• Ability to self-develop and self-train with tools provided. Learn on the fly and business agility.
• Coordinate with our marketing team to follow and stay ahead of the new Corporate Marketing strategies, new product implementation, training & implement these changes.
• Available to work between the hours of 5:30am-12am
• Other duties as required

Benefits:

• >$80,000 total compensation package
• Scheduled leadership development time with the franchise owner
• Scheduled bi-monthly leadership development with an executive coaching company
• Bonus incentives
• Health, Dental, Vision, & Life Insurance offered
• 401(k) Company Matching Program (after one year of employment)
• Yearly out-of-state retreats & team bonding
• 80 hours of Paid Vacation
• 40 Hours of Paid Sick Leave
• No Sundays

Skill and Knowledge Requirements:

• The drive to coach leaders
• Servant Leadership mindset
• Attention to Detail
• Responsible and dependable
• Good communication skills, oral and written
• Well organized - Proficient with Microsoft Office and navigating online resources
• People Oriented – Enjoys working with our guests and Team Members to make a positive impact

Requirements:

• College Degree or Equivalent experience required
• Previous restaurant ownership or GM experience
• Previous customer service experience
• Work 40-45 hours/week (including Saturdays and holidays)
• Open availability