We are looking for a highly motivated, customer focused Lead Host/ess to join our team! The position is key to a successful operation. This individual is responsible for greeting each guest as they arrive to the restaurant. They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude.
Your role:

• Be a warm and welcoming face of the restaurant as you greet guests
• Monitoring the open dining sections of the restaurant for empty and cleaned tables
• Estimating wait times for guests and monitoring the guest waiting list
• Ensuring that the needs of the guests are met while they are waiting.
• Answering the telephone, booking reservations, VIP notes and moving tables together to accommodate large parties.
• Practice genuine hospitality with each and every guest
• Monitor the floor and be aware of what tables are available
• Contribute to team effort. Being a team player above all is mandatory!
• In addition to working hostess shift you will oversee training
• Help with scheduling
• Assist in coordinating reservations for holidays and special events
• Communication to other hosts and hostesses
• Printing menus

What are we looking for?

• Someone with an engaging and welcoming personality
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

THIS JOB IS FOR YOU IF...

• Minimum of 2 years lead host/hostess experience in a high volume or fine dining restaurant (preferred)
• Positive attitude and excellent communication and people skills
• Professional demeanor and a warm inviting personality (both necessary)
• Sense of humor and enthusiasm for the job are imperative
• Excellent phone etiquette (a must) and prior multi-line phone experience is a plus
• Proficiency of both Microsoft Word is a plus
• Ability to shift gears quickly and multitask at the highest level

If you are energized reading the description above, please apply asap! We look forward to hearing from you!