POSITION SUMMARY:

Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.

Position:Client Service Analyst / Field Services

Department: Service Desk

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :

Certification in CompTIA strongly preferred.

EXPERIENCE:

One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.

KNOWLEDGE AND SKILLS:

• Impeccable customer service skills
• Must be able to multi-task and prioritize well
• Experience using ticketing system to track incidents. Service Now knowledge preferred
• Excellent writing and communication skills
• Demonstrated problem-solving ability
• Working Knowledge of current PC and mobile computing technology
• Ability to give verbal instruction patiently to non-technical users
• Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange Online, Remote Assist, - Desktop: Microsoft Office 2016/O365, - Microsoft Edge - OS: Microsoft Windows Win7 - 10, Apple iPad, iPhone - Hardware: Dell Optiplex-Precision desktops, Latitude-Precision laptops. ZEBRA/Intermec/HP printers - CITRIX, DHCP, VPN, VDI-Thin Client , VMware, Cisco/ARUBA hardware, BitLocker encryption SCCM/MECM.

Equal Opportunity Employer/Disabled/Veterans