POSITION SUMMARY:

Responsible for providing quality customer oriented laboratory services including specimen collection, specimen processing and related specialized procedures, and service to effectively communicate information to users. Performs Phlebotomy, EKGs, and other related duties. Laboratory Support Technician also assist with providing training and guidance to less experienced laboratory support technicians.

Position: Lab Support Technician, CRA

Department: Lab Support Services

Schedule: Per-Diem, rotating Days, Eve, Nights, weekends and holidays (SEIU)

ESSENTIAL RESPONSIBILITIES / DUTIES:

Duties and Responsibilities: (These are a general summary and not all inclusive)

Phlebotomy

• Stocks phlebotomy workstations and trays with essential supplies.
• Positively identifies all patients and specimens to eliminate mislabeling risks.
• Performs venipunctures according to NCCLS specifications.
• Labels specimens according to procedures.
• Collects timed specimens according to procedures.
• Collects blood cultures according to policies and procedures.

Specimen Processing

• Understands study protocols and processes specimens accordingly.
• Prepares the workstation with all essential supplies to ensure smooth processing of specimens.
• Receives and verifies identification of specimens according to laboratory policies and procedures.
• Labels specimens according to laboratory policies and procedures.
• Distributes specimens to appropriate lab sections with in specific time frames.
• Centrifuges and aliquots specimens, and follows all special handling instructions.
• Processes, prepares, and stores specimens for send out to reference laboratories
• Processes random and 24 hour urine specimens.
• Monitors and records daily temperatures and performs scheduled maintenance of equipment.

Customer Service and Communication

• Communicates and cooperates to improve patient services and the quality of each patient's experience.
• Demonstrates excellent communication skills with patients, staff members, and phone customers.
• Establishes positive, professional relationships with coworkers and managers to enhance the efficient operation of the department.
• Delivers reports in a timely fashion.
• Respects and follows BMC's rules of confidentiality.
• Consistently follows through and conveys accurate information.
• Answers the telephone according to department policy and procedure.
• Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.
• Incorporates Medical Center Values into all undertakings.

JOB REQUIREMENTS

Minimum Qualifications:

• High School Diploma.
• One year of Phlebotomy, EKG, and/or specimen processing experience is preferred.
• Phlebotomy Certification (ASCP) preferred

LABBMC

Equal Opportunity Employer/Disabled/Veterans