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Position: Patient Access Rep, Team Lead , Emergency Department
Department: Patient Access Services, Menino
Schedule: Monday through Friday 11pm to 7:30am (full-time nights)
POSITION SUMMARY:
Under general supervision from the department supervisor, manager or director, is responsible for the optimizing department operations by ensuring timely arrivals, registrations and floor support for all ED Patient Access Representatives and ED areas. Responsible for leading assigned staff and providing support to the supervisor, manager, director and the department in matters pertaining to day to day operations, registration, staffing, scheduling, and various productivity reports. New hire orientation and refresher training responsibilities as needed.
It is important to note:
Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues.
Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk.
Team Members may be asked to cover additional hours on the schedule to ensure adequate coverage and to support patient flow.
Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department.
JOB REQUIREMENTS
EDUCATION:
Requires knowledge generally acquired through the completion of an Associate Degree or equivalent combination of education and/or experience.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :
Internal Candidates:
Certified CHAA - Certified Healthcare Access Associate through NAHAM - National Association of Healthcare Access Management
External Candidates:
Obtain certification in CHAA - Certified Healthcare Access Associate through NAHAM - National Association of Healthcare Access Management within 16 months of employment.
EXPERIENCE:
KNOWLEDGE AND SKILLS:
ESSENTIAL RESPONSIBILITIES / DUTIES:
CLINICAL/UNIT SUPPORT
TRAINING / ORIENTATION SUPPORT:
OTHER SUPPORT DUTIES:
Must adhere to all of BMC's RESPECT behavioral standards.
Equal Opportunity Employer/Disabled/Veterans
Full Time
$62k-79k (estimate)
05/24/2024
06/11/2024
bostonmedicalcenter.com
BOSTON, MA
3,000 - 7,500
2017
Private
BRIAN J D
$200M - $500M
Hospital
Boston Medical Center is a non-profit medical centre that provides primary and speciality care services to adults and children.