**Customer Service Representative - Part-Time, Temporary**

**La Mesa, CA**

* SEPTEMBER 15, 2021

* JOB ID 2021-1583

* Facilities

**Overview**

Federal Realty Investment Trust is currently sourcing for a part-time, temporary, Customer Service Representative at Grossmont Center. This individual is an enthusiastic person who can, under the direction of the Marketing Coordinator and Senior Director, Marketing, provide exceptional customer service to Grossmont shoppers and the general public***.*** This role will provide shopping information, and other services as requested by the Marketing Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realtys objectives and goals are achieved.

Duration and Work Schedule: The position is expected to start early November and run through the beginning of January 2022. Working schedule would be Sundays and Thursdays 11am-7pm with the possibility of working additional weekend and holiday days based on availability.

**Responsibilities**

* Greet shoppers and retailers; entertain, chat, establish relationships

* Inform guests by providing directions, answering questions

* Answering the phone lines and responding to voicemails daily

* Suggest and Sell based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Grossmont Center

* Establish and maintain a strong rapport with retailers

* Prepare reports as directed

* Maintain a thorough knowledge of Grossmont services, amenities/facilities and stores/ locations.

* Assist marketing department with implementation and execution of marketing programs and special events

* Communicate with coworkers and external business partners, vendors and tenants as needed

* Other duties as assigned

**Qualifications**

* 1 years experience in a customer service role

* High School Diploma preferred

* Strong oral and written communication skills; communication with retailers, customers, management and all Grossmont Center

* Ability to work in a fast-paced environment, managing multiple deadlines, and remaining professional at all times

* Proactively seek opportunities to provide exceptional customer service

* Proactive, approachable and solution focused

* Must be flexible and able to work weekends, nights and holidays

* Proficient with Microsoft Office, in particular Word and Excel

Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.

***Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.***

***If you are unable to submit your application online, please call 301-998-8100.***

**Customer Service Representative - Part-Time, Temporary**

**La Mesa, CA**

* SEPTEMBER 15, 2021

* JOB ID 2021-1583

* Facilities

**Overview**

Federal Realty Investment Trust is currently sourcing for a part-time, temporary, Customer Service Representative at Grossmont Center. This individual is an enthusiastic person who can, under the direction of the Marketing Coordinator and Senior Director, Marketing, provide exceptional customer service to Grossmont shoppers and the general public***.*** This role will provide shopping information, and other services as requested by the Marketing Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realtys objectives and goals are achieved.

Duration and Work Schedule: The position is expected to start early November and run through the beginning of January 2022. Working schedule would be Sundays and Thursdays 11am-7pm with the possibility of working additional weekend and holiday days based on availability.

**Responsibilities**

* Greet shoppers and retailers; entertain, chat, establish relationships

* Inform guests by providing directions, answering questions

* Answering the phone lines and responding to voicemails daily

* Suggest and Sell based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Grossmont Center

* Establish and maintain a strong rapport with retailers

* Prepare reports as directed

* Maintain a thorough knowledge of Grossmont services, amenities/facilities and stores/ locations.

* Assist marketing department with implementation and execution of marketing programs and special events

* Communicate with coworkers and external business partners, vendors and tenants as needed

* Other duties as assigned

**Qualifications**

* 1 years experience in a customer service role

* High School Diploma preferred

* Strong oral and written communication skills; communication with retailers, customers, management and all Grossmont Center

* Ability to work in a fast-paced environment, managing multiple deadlines, and remaining professional at all times

* Proactively seek opportunities to provide exceptional customer service

* Proactive, approachable and solution focused

* Must be flexible and able to work weekends, nights and holidays

* Proficient with Microsoft Office, in particular Word and Excel

Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.

***Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.***

***If you are unable to submit your application online, please call 301-998-8100.***

**Customer Service Representative - Part-Time, Temporary**

**La Mesa, CA**

* SEPTEMBER 15, 2021

* JOB ID 2021-1583

* Facilities

**Overview**

Federal Realty Investment Trust is currently sourcing for a part-time, temporary, Customer Service Representative at Grossmont Center. This individual is an enthusiastic person who can, under the direction of the Marketing Coordinator and Senior Director, Marketing, provide exceptional customer service to Grossmont shoppers and the general public***.*** This role will provide shopping information, and other services as requested by the Marketing Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realtys objectives and goals are achieved.

Duration and Work Schedule: The position is expected to start early November and run through the beginning of January 2022. Working schedule would be Sundays and Thursdays 11am-7pm with the possibility of working additional weekend and holiday days based on availability.

**Responsibilities**

* Greet shoppers and retailers; entertain, chat, establish relationships

* Inform guests by providing directions, answering questions

* Answering the phone lines and responding to voicemails daily

* Suggest and Sell based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Grossmont Center

* Establish and maintain a strong rapport with retailers

* Prepare reports as directed

* Maintain a thorough knowledge of Grossmont services, amenities/facilities and stores/ locations.

* Assist marketing department with implementation and execution of marketing programs and special events

* Communicate with coworkers and