Greeting customers in a friendly manner and taking food and drink orders

Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks

Preparing and serving food items such as soups, sandwiches and pastries

Answering customers' questions about menu choices

Promoting and recommending menu options to customers

Taking payment from customers

Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups

Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs

Keeping the work environment and cafe seating area clean, sanitary and organized

Responding to and resolving customer concerns or complaints

Evaluating and modifying processes to improve efficiency and quality of service