A rare opportunity to team up with two of the automotive industries leading brands: Bobby Rahal and Mercedes-Benz! Bobby Rahal Automotive Group is passionately committed to excellence and winning in everything we do. Our culture of caring redefines the automotive experience.
We offer career advancement opportunities, along with excellent pay programs, full health care benefits, PTO, 401K, team member discounts, and unlimited superior training.
Position Overview
The ideal candidate for Product Concierge performs outstanding interactive vehicle demonstration deliveries, ensuring the customer has full knowledge of their vehicle's operation. This is an ideal position for someone who has short term goals of working as a Sales Consultant. In order to best serve our Clients, this position works a Sales schedule, which includes evenings and Saturdays.
Who would I interact with?
The Product Concierge interacts daily with Clients, Sales Consultants, and Sales Managers, just to name a few.
What are the day-to-day responsibilities?

• Ensures that the vehicle has met all pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Follow up with customers one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to resources for additional information.
• Assists customers at the service drive.
• Trains the sales/service staff on key technology updates and how to best explain and demonstrate them to a customer.
• Answers product questions on the telephone and during walk-ins.
• Troubleshoots vehicle technology features.
• Give other team members a helping hand with their duties, as needed.

What are the requirements for this job?

• Detail oriented and excels in a fast-paced, results driven environment.
• Strong interest in a career in automotive sales.
• Ability to speak effectively before groups of clients, employees, or organization.
• Professional and friendly demeanor with a passion for customer service.
• Strong computer skills, including but not limited to Microsoft Office Suite.
• Ability to multi-task and problem solve.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• College degree strongly preferred, with previous customer-facing experience.
• Successfully pass a pre-employment background and driving record check.

Apply Today! Qualified Sales Product Concierge candidates will be contacted by our HR Team right away!
Bobby Rahal Automotive Group is an EEO employer as defined by the EEOC and a drug-free workplace.