Join Our Growing Team as a Commercial Lines Account Executive (AE)!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can assist clients with a variety of needs, ranging from relatively simple inquiries to moderately complex issues? If so, then we want you to be a part of our team in our Champaign, IL office.

As a Commercial Lines Client Account Executive with us, you will play a crucial role in providing top-notch service to our valued clients. Here is what you can expect:

Job Responsibilities:

• manage a high volume of incoming calls.
• and assess client needs to ensure satisfaction.
• quoting, endorsements, certificates, and identify gaps in coverage and consult with producer as needed.
• the renewal process for all assigned and prospective clients with the producer including ordering loss information, updating information, handling renewal applications, renewal marketing, account rounding, reviewing, and facilitating the renewal pricing including preparing the renewal proposal and binders.
• grow the assigned boo of business through account rounding and referrals.
• enduring relationships of trust through open and interactive communication.
• accurate, valid, and complete information using appropriate methods and tools.
• complaints promptly, offering appropriate solutions and ensuring resolution.
• meticulous records of customer interactions and process accounts accordingly.

Key Skills for Success:

• technical knowledge of coverage in all commercial lines insurance coverage.
• mindset, driven to achieve objectives.
• to develop professional relationships with internal and external partners.
• communication skills to convey information effectively.
• and adaptable mindset, capable of managing shifting priorities.
• to collaborate with colleagues across all teams.

Requirements:

• 3 years of client service experience in commercial lines insurance.
• and Casualty Insurance License, required.
• with Applied Epic or similar agency management system experience
• skills in Microsoft Office applications.

In return for your dedication and expertise, we offer a competitive salary commensurate with your experience, along with a comprehensive benefits package.