Bluestone Physician Services' unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and social workers collaborate with patients' other healthcare providers and families.
Our Care Model delivers customized care that is preventive, proactive, and includes all members of the care team, patients and their families. Our patients experience 21% less ER visits, 36% less hospitalization and 41% less hospital re-admissions compared to patients with similar conditions and complexities.
Bluestone has locations in Minnesota, Wisconsin, Florida and uses a mobile clinic approach to provide care to patients within Assisted Living, Memory Care, and Group Home Facilities.
At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees.
Bluestone has been named to the Star Tribune's Top Workplace list every year since 2013! Bluestone also achieved Top Workplace USA!
Position Overview:
The GUIDE Program Manager is responsible for implementation of the GUIDE Model in all markets while working collaboratively with the Director to ensure alignment with company strategy and forecast. The Program Manager is responsible for strategic and operational leadership as well as the underlying policies and procedures related with the GUIDE Model. The Program Manager oversees the Care Navigators throughout the organization, providing support and guidance to ensure proper care delivery.
This position will establish the tools, processes, and systems to optimize the role of the Care Navigator. The position will be expected to achieve key engagement, patient, and financial outcomes specific to the GUIDE Model and as outlined by Bluestone's Finance Department and CMMI. The Program Manager is expected to work effectively across departments and collaborate with colleagues to carry out day-to-day operations. She/He will aim to develop talent within the team, including acquiring, engaging and retaining Care Navigator staff.
Responsibilities:

• Work to achieve the growth, revenue and profitability targets for the GUIDE Model
  • Monitors and makes appropriate recommendations to improve operational and financial performance
  • Ensures agreed upon recommendations are successfully implemented and coordinated across the organization
• Organize and assist in the interviewing, training and educating of Care Navigators
• Provide supervision and ongoing support/mentorship to Care Navigators
• Grow and maintain strategic partnerships with communities and stakeholders involved in GUIDE Model delivery
• Ensure compliance requirements are incorporated into standard operating procedures
• Design and develop infrastructure around people, process, and technology to achieve scale working in a matrix environment
• Monitors team operational and financial performance
• Is an expert in Bluestone technology (EMR, Bluestone Bridge, etc.) and communication platforms and hardware (mobile devices and apps, software), and assists others on the team to develop competence when communicating with internal and external stakeholders and using equipment to update electronic medical records and other databases as appropriate.
• Provide coaching, corrective action, and disciplinary action to direct reports
• System development participation (ie: training, education, efficiencies, process improvement, etc.)
• Policy and Procedure development
• Attend all staff meetings, ongoing education opportunities and other collaborative meetings
• Occasional travel within the markets

Qualifications:
Education/Certification/Experience

• Masters degree in Social Work, RN/clinician or an MBA with experience operating a P&L for greater than 2 years
• Five (5) years experience in healthcare organization required
• Five (5) or more years of progressive experience in management roles
• Customer service and Quality related positions a plus
• Knowledge and experience with Assisted Living and Memory Care communities a plus
• Must have a valid driver's license and minimum state required liability auto insurance

Knowledge/Skills/Abilities

• Exhibits strong leadership, collaboration, and advisory skills
• Solid business acumen and understanding of business operations
• Excellent communication and interpersonal skills
• Ability to think strategically and exhibit sound decision making
• Functions well in a results-oriented and dynamic environment
• Sets and meets goals, deadlines and objectives, uses time efficiently and effectively
• Adapts quickly to frequent change in the work environment, delays, or unexpected events
• Ability to overcome obstacles and develop alternative solutions
• Works with integrity and ethically, upholds organizational values
• Strong interpersonal and technical presentation skills
• Skill in identifying and resolving problems
• Ability to work independently to meet company goals and timelines
• Ability to deal with change and ambiguity
• Detail oriented and accurate
• Intermediate-level computer proficiency including Google Docs and equipment such as iPad, and iPhone
• Demonstrated compatibility with Bluestone's mission and operating philosophies
• Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits:

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA)
• Retirement plan with 4% matching contributions
• Eight paid holidays for office closures plus two floating holidays
• Three weeks (15 Days) Paid Time Off (PTO)
• Mileage reimbursement program for field employees
• Company sponsored cell phone, laptop and computer accessories