The Operations Specialist is a non-exempt position responsible for the day-to-day administrative
management of the center. This position works collaboratively with the center leadership to ensure
excellence in delivery and execution of daily operations.

Job Duties and Responsibilities include the following. Other duties may be assigned.

Maintain center master schedule
Ensure CentralReach data elements remains updated and accurate. Examples of data
elements of focus include schedule changes, timely conversion of appointments, pipeline
dates in metadata fields, client and staff profiles, documentation management reports etc.,
daily.
Accountable for administrative activities within the center including but not limited to
answering the phone, ordering office supplies and materials, scanning, faxing, and/or
uploading documents, keep the center clean and tidy, and running errands.
Collaborate with other departments (e.g., Care Coordination, HR, LPD, credentialing) for
onboarding and maintenance of accurate and complete documentation for all clients and
employees
Works with facilities team to address center needs and coordinate vendor visits as warranted.
Greet clients, employees, and visitors and answer questions as appropriate.
Collaborate with authorizations team and work with the Support Services team when
authorization issues arise.
Collaborate and build rapport with clients and employees to improve the likelihood of best
possible outcomes.
Follows all policies and procedures, including but not limited to, confidentially and mandated
reporting standards as set by the Clinical and Compliance team.

To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Essential Skills : To perform the job successfully, an individual should demonstrate the following:

Adaptability Accepts and applies feedback. Adapts to changes in the work environment.
(Different clinical settings, client changes, supervisor changes, etc.). Changes approach or
method to best fit the situation within guidelines and direction from supervisor. Manages
competing demands. (Prioritizing responsibilities)

Professionalism Arrives and begins work prepared and on time. Keeps absences within
guidelines. Schedules time off in advance. Keeps commitments. Completes tasks within required
guidelines. Displays positive outlook, pleasant manner, and professional appearance. Establishes
and maintains effective relations. Works actively to resolve conflicts.

Conflict Resolution Confronts difficult situations. Encourages open communications. Keeps
emotions under control. Maintains objectivity. Uses negotiation skills to resolve conflicts. Identify
appropriate times and locations to discuss conflict.

Commitment to Quality Competent in required job skills and knowledge. Displays
understanding of how their actions and job affects others. Exhibits ability to learn and apply new
skills. Keeps abreast of current developments. Uses resources effectively. Looks for and takes
advantage of opportunities. Pursues training and development opportunities. Seeks feedback to
improve performance, asks for help when needed. Strives to continuously build knowledge and
skills. Seeks increased responsibilities.

Teamwork Balances team and individual responsibilities. Contributes to building a positive
team spirit. Puts success of team above own interests. Works cooperatively in group situations
in commitment to changing the world for children with autism.

Communication Exhibits good listening and comprehension. Expresses ideas and thoughts
respectfully in verbal and written form. Keeps others adequately informed. Selects and uses
appropriate communication methods. Edits work for spelling and grammar. Presents numerical
data effectively. Varies writing style to meet needs. Writes clearly and informatively.

Problem Solving - Develops alternative solutions. Identifies and resolves problems in the early
stages and solves in a timely manner. Displays willingness to make decisions. Exhibits sound and
accurate judgment. Includes appropriate people in decision-making process. Supports and
explains reasoning for decisions. Uses authority appropriately to accomplish goals.

Washington Candidates:

Per the directive of Washington Governor Jay Inslee, all health care providers in the private health care sector must be fully vaccinated by 10/18/21. This includes most employees, contractors, volunteers, and other positions that have any onsite presence. Therefore, all BlueSprig employees must be vaccinated or provide evidence of a required work accommodation.

Oregon Candidates :

Per the directive of Oregon Governor Kate Brown, all health care providers who have direct or indirect contact with clients must be fully vaccinated by 10/18/21.

BlueSprig is an Equal Opportunity Employer. BlueSprig aims to be an inclusive and equitable employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. At BlueSprig, we level the playing field for all.