ESSENTIAL DUTIES and RESPONSIBILITIES

• Coordinates Service and Parts-related activities, ensuring both departments work effectively together in service to the customer.
• Assists customers on the phone or in person in a friendly, professional, and efficient manner.
• Performs Service events, including but not limited to:
  • Interviews the customer to get as much information about the repairs needed.
  • Identifies who is responsible for paying for the repairs prior to invoice creation.
  • Opens repair orders in a complete manner with all needed documentation.
  • Completes and communicates repair estimates to customers and gets approvals for repairs.
  • Ensures that the complaint, cause, and corrections on each repair order is complete and written in the simplest context so anyone can understand what was completed.
  • Reviews all warranty repairs and double checks that all requirements for filing a warranty are present (ECM images, parts tagged, forms filled out, etc.....)
• Performs Parts events, including but not limited to:
  • Focuses on offering the right part the first time, accuracy is critical.
  • Offers all needed parts to the customer for the job they are performing.
• Receives payment (Cash, Check or PO) prior to the truck leaving the facility or during parts transactions.
• Follows all related Parts and Service policies and procedures, including ensuring all invoices/orders/confirmations are approved and signed by the customer.
• Keeps all work areas clean, orderly, and free or clutter.
• Completes all required training (technical training, compliance training, etc.) related to Parts and Service.
• Maintains a professional appearance, safe working habits, and compliance with all company policies.
• Performs other related duties as assigned by management, including leading/participating on special projects.

• High school diploma or general education degree (GED). Additional related training is a plus.
• Four years related experience and/or training preferred.

• Effective Communicator with all levels of daily business contacts
• Must have the soft skills needed to engage with ALL customers and communicate effectively.
• “Can Do, make it happen” attitude coupled with a High-energy level with a contagious optimism for the Truck Dealership business.
• Ability to read, analyze, and interpret the most complex documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.