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Position is responsible for all Support Services functions within Information Technology Services, including help desk support for computer systems, mobile devices, audio-visual technology, learning management systems, flexible education technology, and user account maintenance systems. The duties include answering help desk calls and walk-ins; troubleshooting and resolving hardware and software problems; installing hardware and software; maintaining records and logs; troubleshooting network and telephone problems; and monitoring, testing, and documenting network infrastructure. Position works cooperatively with BTC staff from all areas of the College, along with students, visitors, contractors, and vendors to ensure the proper support of IT systems.
During Fall and Spring Semester, hours are 4pm – 9pm Monday - Thursday, 8am-1pm on Saturdays. Position will average 25 hrs/week. Hours during summer vary, but typcially Monday - Thursday 1 to 7 p.m., with no Saturday hours. Position is an on campus position, and will not be eligible for remote work.
This position will be open until filled, with a first review date of May 20, 2024. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.
Help Desk Services
Technical Support
Knowledge, Skills & Abilities:
Education & Experience:
Blackhawk Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
Part Time
Education & Training Services
$63k-77k (estimate)
04/21/2024
04/19/2025
blackhawk.edu
JANESVILLE, WI
25 - 50
1912
Private
TOM ECKERT
<$5M
Education & Training Services
The job skills required for Part-time Help Desk Support Technician include Troubleshooting, Help Desk, Customer Service, IT Support, Technical Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Part-time Help Desk Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part-time Help Desk Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part-time Help Desk Support Technician positions, which can be used as a reference in future career path planning. As a Part-time Help Desk Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-time Help Desk Support Technician. You can explore the career advancement for a Part-time Help Desk Support Technician below and select your interested title to get hiring information.