BITNER BROTHERS CONSTRUCTION INC is Hiring a Call Center Representative/Appointment Setter Near Enola, PA
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Pay Bonuses
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Part time position would be Monday-Thursday 12p-6p.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED preferred
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively