About Birmingham Jefferson County Transit Authority
BIRMINGHAM-JEFFERSON COUNTY TRANSIT AUTHORITY is a transportation/trucking/railroad company based out of 1735 MORRIS AVENUE, BIRMINGHAM, Alabama, United States.
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Job Summary. The Customer Care Manager is responsible for planning, directing, and overseeing the daily operations of the Customer Care Call Center for both Fixed Route, Microtransit and Paratransit services. This role leads and trains customer service staff, develops and implements customer service training programs for new hires and existing employees, and ensures service excellence across all customer interactions. The Customer Care Manager al...