Based in Schaumburg, IL, this role will report directly to the VP of Information Technology. The primary purpose of this role is to provide Level 3 support to Bimeda’s IT operations, while playing a key role in the delivery of global IT Infrastructure projects. The successful candidate must be deeply experienced in providing technical support to geographically dispersed enterprise environments. They must have expert-level hands-on experience with Microsoft Server, Exchange, SharePoint, Azure/O365 and VMWare. They must also have a strong grounding in IT networks, specifically IPAM, Firewall technologies and Cisco switching/routing. The role requires the successful candidate to be time-flexible, supporting a 24/7 global operational environment. The role also presents an exciting opportunity for the candidate to work with the latest IT Infrastructure technologies in a dynamic and growing organization.

Primary Responsibilities

• Level 3 technical support of Bimeda’s IT Infrastructure environment
• Technical Lead and implementation of key IT infrastructure projects
• IT team member that provides 24/5 support-coverage to Bimeda Operations
• Manage Service Requests and Incidents to Bimeda’s completion standards.

Detailed Responsibilities:

• Ensure consistent Infrastructure availability across the Enterprise
• Ensure the stable operation and efficient performance of all Infrastructure.
• Monitor and analyse performance of all Infrastructure and proactively remediate any risk to the IT operation.
• Monitor the capacity of these systems, to determine its effect on performance and recommend enhancements to meet new or changing demands.
• Identify and remedy system performance bottlenecks.
• Ensure all Infrastructure, and their management and maintenance procedures are fully documented, and peer presented.
• Ensure all changes are implemented in accordance with Change and Security Procedures

• Work with the Business and IT functions in the design and implementation of IT projects
• Support business initiatives by delivering projects to planned timelines and budget
• Prioritise and respond to service desk tickets, ensuring that the ticket is kept updated at every step, in order that the business stakeholder is kept informed of the status of their ticket.
• Documentation and knowledge transfer of all work completed on system updates, changes, and projects

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Competencies Required

ANALYTICAL THINKING/PROBLEM SOLVING  - is the ability to identify the information needed to clarify a situation, seek that information from various sources and then tackle a problem by using a logical, systematic, sequential approach. Ability to identify and separate the key components of problems and situations. Ability to interpret information from a range of sources to spot patterns and trends in information and to deduce cause and effect from this.

EFFECTIVE COMMUNICATION  - Is the ability to convey information to another effectively and efficiently, to listen - help facilitate sharing of information between people. It is about understanding the emotional intention behind the information. The ability to express oneself clearly in conversations, confirm understanding, communicate using data and facts while adapting to one's audience. Exhibit willingness to listen and show respect for oneself and others in interactions with others. Express oneself clearly in verbal and business writing. 

FOSTERING COLLABORATION/TEAMWORK - is the ability to work jointly with others or together especially in an intellectual endeavor; the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Builds partnerships for global performance. Respects others.

ADAPTABILITY/CHANGE AGILITY – Is the ability to be agile and adapt to constant change; shows good resistance to pressure and stress; is resilient and open-minded. The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change. The ability to change or be changed in order to fit or work better on some situation or purpose, and embraces change. Strives for continuous improvement.

Role Requirements

• BS in IT/Computer Science Degree or equivalent
• 10 Years of experience at Level 3 support in an Enterprise environment
• Time-flexible and ability to travel internationally (No greater than 20%of the contract term)
• MCSE/CCNA

• Experienced in team-working to achieve individual and team goals
• Self-starting individual who is willing to take ownership to deliver the end objective

About Bimeda

Bimeda is a leading global innovator, manufacturer and marketer of veterinary pharmaceuticals and animal health products and has over half a century’s experience in providing science-driven solutions to optimise the health, wellbeing and productivity of the world’s animals.
Bimeda’s global innovation programme sees six state-of-the art R&D centres across four continents collaborate on an enviable product development pipeline which anticipates the ever-evolving needs of the animal health industry.
Bimeda’s nine manufacturing facilities across seven countries allow the company to manufacture a broad range of preventative, curative and nutritional products including sterile injectables, vaccinations, nutritional boluses, feed additives, tablets, water-soluble powders, pastes and non-sterile liquids.
Globally, the company focuses on the development, manufacture and commercialisation of quality Bimeda-branded products while also being the partner of choice for contract manufacturing and R&D services for prominent companies within the animal health industry.
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