The CommunicationSpecialist coordinates all aspects of the air ambulance flights and the groundregional transports for the flight team. Responsibilities include receivingreferral calls, notifying pilots and medical crew, and coordination with themedical control physician, referring physician and referring health carefacility.

Essential Job Functions

• Supports and models behaviors consistent with BillingsClinic’s mission, vision, values, code of business conduct and serviceexpectations. Meets all mandatory organizational and departmental requirements.Maintains competency in all organizational, departmental and outside agencystandards as it relates to the environment, employee, patient safety or jobperformance.
• Coordinates the most efficient use of the groundregional and fixed wing services that requires close coordination withreferring facilities. Considers the appropriateness of care based on the age ofthe patient. (Patient Care, Transportation, Coordinates Transportation)
• Responsible for the communication network for thestaff. Relays, transfers and takes incoming messages from allied healthproviders, public safety personnel or the public. (Patient Service,Communication, Flight Team)
• Develops and maintains records and a variety ofreports. Responsible to complete other activities assigned by leadership, whichmay include charge reports, past volume analysis, etc. (Administrative Support,Clerical, Flight Team Records Management)
• Provides ground regional and air ambulance pricequotes, working closely with the Patient Accounts Office to ensure appropriatereimbursement and pre-authorizations. (Patient Service, Pre-Authorization, AirTransportation Price Quotes)
• Performs data entry for all charges related to groundregional and air ambulance transports. (Resource Management, AdministrativeSupport, Data Entry-Transport Charges)
• Notifies management of any unusual occurrences ordeviations, actions or conduct which reflects unfavorably upon the image orservices rendered by Billings Clinic including but not limited to, deviationfrom the standard practices and policies.
• Performs other duties as assigned or needed to meet theneeds of the department/organization. The night dispatch personnel will work inthe role of ICU monitor clerk when not dispatching flights.