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**When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.**
**Job Type:**
Regular
**Scheduled Hours:**
40
**Work Shift:**
Day (United States of America)
Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in peoples lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve.
The Patient Access Specialist plays a critical role at BILH and Lahey Hospital & Medical Center as the first point of contact with our patients. Extensive training including Epic Electronic Medical Record (EMR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their health care journey.
Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts include 7-3:30, 7:30-4PM, and some evening and weekend shifts available). Most positions are on site in Burlington with some hybrid (on site and remote schedules) available.
Departments include: Registration and Scheduling (reg and sched), Call Center, Admissions and ED registration. Most positions are full time, but we have part time and per diem shifts available too!
**Job Description:**
**Positions available in Burlington-Mon-Fri** **, 8-4:30PM** **(Other shifts include** **7-3:30PM and 7:30-4PM and** **some evening and weekend shifts available). Most positions are located on site in Burlington, MA with some hybrid (on site and remote schedules) available.**
Performs a variety of functions to support an accurate, safe and customer-focused patient access process. Ensures that all proper patient financial and demographic information is obtained and processed so BILH and LHMC is fully reimbursed for clinical services provided. Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Ensures that the patient experience in accessing healthcare at LHMC is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved.
Minimum Qualifications:
Education:
High school degree or equivalent
Experience:
Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data.
**FLSA Status:**
Non-Exempt
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity Employer/Veterans/Disabled**
Full Time
$42k-51k (estimate)
04/29/2024
05/12/2024
bilh.org
BOSTON, MA
3,000 - 7,500
2019
KEVIN TABB MD
$10M - $50M
Hospital
Beth Israel Lahey Health is a new, integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what health care can and should be.
The following is the career advancement route for Patient Access Representative positions, which can be used as a reference in future career path planning. As a Patient Access Representative, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative. You can explore the career advancement for a Patient Access Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Representative job description and responsibilities
Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.
02/20/2022: Elkhart, IN
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
01/10/2022: Tulsa, OK
Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.
01/30/2022: New Britain, CT
Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.
01/29/2022: Cincinnati, OH
Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.
01/08/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Representative jobs
Seek Out Hospitality Skills Training Opportunities.
02/11/2022: Buffalo, NY
Ensure Clarity of Expectations.
01/30/2022: Longview, TX
Listen, understand and take action.
01/24/2022: Longview, TX
Communicate as efficiently as possible.
01/24/2022: Killeen, TX
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
12/14/2021: Gainesville, FL
Step 3: View the best colleges and universities for Patient Access Representative.