75052BRJob Posting Title:Patient Experience Representative (Per diem)Department:Patient Services- Inpatient Admitting OfficeAutoReqId:75052BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description:

This per diem Patient Experience Representative is 100% in office and will be responsible for:

Patient Encounter Management:

Providing positive and effective customer service that supports unit operations

Collaborating with referring providers and practices

Obtaining required authorizations to compile patient and staff schedules

Scheduling patients and supporting the patient encounter

Check In / Check Out:

Greeting and directing patients, families and visitors

Monitoring daily schedule and coordinating flow with clinicians/supervisor

Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

Facilitating and directing communication with Financial Counseling

Administrative:

Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

Providing routine clerical support as needed

To qualify, you must have:

A high school level of education, Bachelor's Degree preferred

Prior customer service or administrative experience preferred

The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

The ability to work with diverse internal and external constituencies

Schedule: Week day evenings Weekends

Office/Site Location:BostonRegular, Temporary, Per Diem:Per Diem Remote Eligibility :Onsite Only