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Eastridge is teaming up with an exciting medical supply company, who is dedicated to making a difference in people's lives by providing essential medical supplies efficiently and effectively. This company has a growing team committed to exceptional customer service, quality products, and timely deliveries.
Job Description:
As a Customer Service Specialist, you will be at the forefront of our mission to provide outstanding support to our customers. This role requires an individual who is not only customer service-oriented but also understands the critical importance of timely delivery of medical supplies.
Responsibilities:
Respond to customer inquiries via email and phone promptly and courteously, ensuring all questions and concerns are addressed satisfactorily.
Handle order processing, including taking orders, verifying shipping addresses, and ensuring accurate billing information.
Coordinate with our warehouse team to ensure orders are fulfilled accurately and on time.
Assist with shipping and packaging orders during peak periods or when it is an "all hands on deck" situation.
Proactively monitor order statuses and resolve any issues that may arise, such as delays or discrepancies.
Maintain accurate records of customer interactions and transactions.
Continuously seek opportunities to improve processes and enhance the overall customer experience.
Stay up-to-date with product knowledge and company policies.
Requirements:
Excellent communication and interpersonal skills.
Proven experience in a customer service or related role, preferably within the medical supplies industry.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Proficiency in using CRM software and Microsoft Office Suite.
A team player with a positive attitude and a willingness to go above and beyond to ensure customer satisfaction.
A commitment to upholding the highest standards of integrity, professionalism, and confidentiality.
Location: Carlsbad
Salary: $25/hour
Schedule: Full-time
How to Apply:
If you're passionate about providing exceptional customer service and have experience in the medical supplies industry, we'd love to hear from you! Please submit your resume for immediate consideration.
Full Time
$43k-53k (estimate)
04/27/2024
05/10/2024
eastridge.com
San Diego, CA
1,000 - 3,000
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.