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About Us
Join our team!
SentraCam, the premier commercial security division of Air Comm, draws upon over four decades of expertise in supplying communication and public safety equipment to a diverse clientele including police and fire departments, security firms, and businesses of all sizes. Recognizing inherent limitations in traditional security measures such as on-site guards and standard surveillance systems, we embarked on a mission to revolutionize business security. With an acute understanding of evolving threats and advancements in technology, we have pioneered a comprehensive solution designed to proactively detect and deter criminal activity in real-time. By seamlessly integrating electronic detection with remote monitoring capabilities, SentraCam offers unparalleled security coverage at a fraction of the cost. Our innovative approach ensures that your company's assets and personnel remain safeguarded against potential threats. Operating throughout Arizona, Colorado, and Utah, SentraCam stands as a trusted partner committed to enhancing the safety and security of businesses across the region.
Location
Tempe, AZ
Employment Type
Full-Time, Regular, Non-Exempt
Manager Position
No
Reports To
Customer Experience Manager or designee
Travel
No
Revision Date
April 2024
Summary of Functions
As a Customer Experience Specialist, you play a pivotal role in ensuring unparalleled interactions between our company and its valued customers. Your focus will be on addressing inquiries, swiftly resolving issues, and fostering enduring relationships to elevate overall satisfaction. Additionally, you'll collaborate closely with product resellers, equipping them with the necessary resources for success.
Essential Duties and Responsibilities
Experience/Education
Knowledge, Skills, and Abilities
Physical Demands
The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.
Work Environment
The job is primarily performed indoors in a traditional office setting.
Perks and Benefits
SentraCam offers a comprehensive benefits package including medical, dental, vision, a retirement plan, AD&D Insurance options, and more. We also reward our employees’ hard work with bonuses, paid time off, and paid holidays. As an added bonus, we also offer a brand-new facility with a gym and fully stocked coffee bar.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
It is the policy of SentraCam to fill every position without regard to race, color, religious creed, sex, marital status, physical disability, mental disability, medical condition, age 40 and over, national origin, ancestry, sexual orientation, gender identity, genetic information, military or veteran status, or any other basis made unlawful by applicable law. Air Comm is an equal opportunity employer, and strictly prohibits unlawful discrimination by any employee, including managers, supervisors and co-workers.
Full Time
$101k-142k (estimate)
05/01/2024
05/20/2024
sentracam.com
Salt Lake City, UT
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.