Network Administrator

Bellwether Community Credit Union (BCCU)

Merrimack, NH

Full-time - Exempt

Pay - $75,000 - $85,000 based on experience

Overview

Bellwether Community Credit Union (BCCU) is seeking an experienced professional for the position of Network Administrator. For over 100 years, we've made New Hampshire our home and have provided thoughtful guidance and customized solutions to help our members. As one of the "Best Places to Work" in New Hampshire for 10 years, BCCU is a community-based credit union with a strong commitment to "people helping people".

The Job

As a Network Administrator, you will be responsible for the overall management and optimization of our computer networks while also providing technical support to end-users. You will play a critical role in ensuring the security, reliability, and performance of our network infrastructure, as well as delivering exceptional customer service to our staff. The ideal candidate will have a strong understanding of networking principles, security protocols, and experience with providing help desk support in a financial institution setting.

Key Priorities Include

• Provide courteous, prompt, and effective assistance to credit union staff, ensuring their technical issues are resolved satisfactorily.
• Maintain the credit union's local area network (LAN), wide area network (WAN), and internet systems.
• Perform regular network maintenance tasks such as software updates, hardware upgrades, and security patches.
• Diagnose and resolve hardware, software, and network-related issues reported by credit union staff in a timely and efficient manner.
• Provide technical support to end-users and other IT staff regarding network-related issues, including connectivity problems, network configuration, and application performance.
• Collaborate with third-party vendors and service providers to troubleshoot complex network issues and implement solutions.
• Manage and maintain the credit union's telecommunications systems.
• Maintain accurate documentation of network configurations, procedures, and troubleshooting guides.
• Work independently and as a team member while making recommendations and using sound judgment.
• Provide on-call support for Information Technology and cover shifts as required.
• Always maintain a high level of confidentiality within the information systems function and administrative offices.
• Understand and comply with all BSA regulations.

• NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

QUALIFICATIONS:

• Prior financial institution experience preferred.
• Microsoft Active Directory experience required. Microsoft Exchange experience a plus.
• VMWare experience required.
• Three years' experience in information technology or related field.
• Knowledge of Cisco network hardware and telecommunications systems required.
• Familiarity with SQL, IIS, DNS, DHCP a plus.
• Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
• Ability to simultaneously coordinate and work on several unrelated functions and projects while adhering to deadlines.
• Strong communication skills and ability to provide technical assistance to non-technical end-users with patience and empathy.
• Ability to work with minimal supervision.

Work Environment

As part of the Bellwether Team, you'll experience our commitment to your personal and professional success through our "Best Places" culture, training opportunities, competitive salary, and benefits package.