BayNova is seeking a ServiceNow Business Process Consultant to join our team for an exciting project supporting a long-term federal government contract.

Key Responsibilities:

• Consultation and Requirements Gathering:
• Engage with clients to understand their business needs, goals, and challenges.
• Conduct workshops and interviews to gather requirements and identify process improvement opportunities.
• Analyze existing processes and workflows to identify gaps and areas for optimization.
• Solution Design and Configuration:
• Utilize your deep knowledge of the ServiceNow platform to design and configure solutions that align with client requirements.
• Develop and document process workflows, system integrations, data structures, and user interfaces.
• Collaborate with technical teams to ensure the successful implementation of designed solutions.
• Process Optimization and Improvement:
• Identify and recommend process improvements and automation opportunities using ServiceNow features and functionalities.
• Work closely with clients to streamline and standardize their business processes.
• Provide guidance on industry best practices and leverage ServiceNow's capabilities to drive efficiency and effectiveness.
• Stakeholder Management and Collaboration:
• Collaborate with business stakeholders, process owners, and technical teams to ensure a thorough understanding of requirements and alignment on solution designs.
• Communicate effectively with stakeholders at all levels to provide project updates, manage expectations, and address concerns.
• Foster strong working relationships and serve as a trusted advisor to clients.
• Training and Knowledge Transfer:
• Conduct training sessions and workshops to educate clients on ServiceNow functionality and best practices.
• Create and maintain documentation, user guides, and training materials to support ongoing knowledge transfer.

Qualifications:

• ServiceNow certifications required: Certified System Administrator (CSA) & Certified Implementation Specialist – IT Service Management (CIS-ITSM). ServiceNow certifications, such as CIS – Project Portfolio Management (CIS-PPM) and CIS – Human Resources (CIS-HR), are highly desirable.
• At least 4 years’ experience working with the ServiceNow platform, including expertise in configuring workflows, service catalog, and reporting.
• In-depth understanding of ServiceNow IT service management (ITSM) processes, IT operations, and related industry frameworks (e.g., ITIL).
• Familiarity with ServiceNow modules, such as IT Asset Management (ITAM), IT Business Management (ITBM/SPM), Project Portfolio Management (PPM), or Human Resources (HR), is a plus.
• Demonstrated ability to gather requirements, analyze complex business processes, and design solutions that meet client needs.
• Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders at all levels of an organization.
• Strong problem-solving and critical-thinking skills, with the ability to identify issues, propose solutions, and drive process improvements.
• Experience in business process consulting or process improvement projects is advantageous.

Citizenship or Work Authorization Required: US Citizen or Green Card holder with 3 years' residency
Preferred Education & Experience: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Relevant work experience may be considered in lieu of a degree.

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