Under general supervision of the Waltham Imaging Operations and Technical Managers, incumbent performs various reception and/or scheduling tasks for the various areas of the imaging site to ensure a quality based, customer-oriented workflow. Responsibilities include, but are not limited to:

* scheduling patient appointments using on-line registration/scheduling systems

* editing, cancelling, rescheduling and confirming patient appointments

* receiving patients into the department and ensuring completeness of all forms

* reviewing and managing schedules as well as printing, sorting and working directly with technologists for the daily schedule

* functioning as a resource for appropriate staff

* entering, editing and confirming patient demographics, clinical data, financial and insurance information as needed

* responding to telephone requests and calls according to the established telephone guidelines and hospital patient confidentiality policy

* following all applicable hospital and departmental policies and procedures

* providing cross-coverage through multiple departments and, if necessary, other off-campus imaging sites

Requirements:

* high school diploma

* minimum of 1 to 3 years of secretarial experience, preferably in a clinical setting directly interacting with patients

Forgot Skills/Abilities/Competencies!

excellent customer service and communication skills

* knowledge of basic word processing packages

* basic computer skills necessary to use computerized scheduling and billing systems

* typing and/or word processing speed of at least 45-50 WPM

* pays close attention to proper grammar and correct spelling

* ability to courteously and effectively handle a diverse group of internal and external customers and colleagues

* good organizational skills required to handle multiple tasks in a busy environment

* ability to problem solve and adapt to flexible work hours in a variety of locations

* ability to maintain customer service standards and work with minimal supervision