ESSENTIAL FUNCTIONS:

Patient Chart completion and Rooming

· Oversees Patient care in office list and room patient with vital signs.

· Rooming patients, vitals, urine analysis, setting up for procedures. patients

· Ensures studies for patients are done and laboratory work has been completed

Patient Scheduling

· Oversees patient schedules continuously to ensure smooth operations

· Ensures excellent customer service when working with patients to schedule appointments (either over the phone or in-person)

· Assist with patient scheduling and re-scheduling process as needed

Patient Visits

· Orchestrates patient flow from check-in to check-out, ensuring smooth visit flow and minimizing delays and bottlenecks

· Exemplary customer service to patients throughout the visit; this includes keeping patients up to date when we are behind schedule, greeting with a smile and a welcome attitude.

Active Patient Sessions:

Check-In: Front Office staff

· Patients are warmly greeted and routed to the correct treatment room quickly and efficiently.

· New patients are routed through the new patient intake procedure accurately.

· Patients who are due for re-evaluations or are reactivating are routed through proper procedures

Check-Out: Front office staff

· Patients receive correct paperwork and supplements and any other retail items needed

· Ensuring correct fees are charged and collected for all services

· Ensures patient’s next visit is scheduled.

· Provides phone support

· Personnel keeps all office areas clean and neat at all times (for example, waiting room, treatment rooms, bathrooms, kitchen area, retail displays, file cabinets, stock, etc.)

· Patients who have missed appointments are sent correct communication via the “missed appointment” system and are rescheduled.

SUPERVISION RECEIVED:

· Reports directly to the Owner/office manager

SUPERVISORY RESPONSIBILITIES INCLUDE:

· Directly supervising office staff day-to-day work, as well as scheduling, timesheet documentation, providing performance feedback, resolving personnel issues, and making recommendations for personnel growth, duty or location changes, employee reprimands, and terminations.

REQUIRED AND PREFERRED QUALIFICATIONS:

· Minimum Education: High School Diploma or GED

· Preferred Education: Medial assistant program

· Required Experience:

· 1-2 years' experience in medical/health office

COMPETENCIES:

· Ability to work independently and follow direction

· Ability to analyze problems and develop solutions

· Ability to juggle competing demands and priorities while maintaining strong attention to detail.

· Excellent interpersonal skills, including the ability to communicate clearly both verbally and in writing.

· Must be outgoing, friendly, and love helping people.

· Must be proficient in Microsoft Excel and experience with EPIC Software a bonus.

· Experience with Quickbooks also a bonus.

Compensation Package

At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program.

Health & Welfare Benefits: Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA.

Retirement Savings & Income Security: Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program.

Work/Life Balance Benefits : Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships.

Voluntary Benefits: Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance

Compensation will be based on experience

Pay Scale/Ranges:

$16.00-$41.50/hour (and the hourly equivalent for salaried employees).*

*Employees actual pay rate will depend on a host of factors including, without limitation, job location, specialty, skillset, education, and experience. The patey scale/ranges shown are representative of the pay rates for the job title reflected above, but an employees actual pay rate will be determined on a case-by-case basis.