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Summary of Position:
Provides routine clerical support, answers phones, routes callers and relays messages. Faxes, mails claims, files documents, and manages other departmental documents. Provides billing assistance to patients by phone. Reviews accounts for delinquency, and follows department policy to resolve account. The Customer Service Representative reports to the Credit and Collections Supervisor.
Qualifications
Education:
Experience:
Knowledge/Skills/Abilities:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
1. Provides consistently exceptional care at all times.
2. Communication, answers multiple telephone lines, routes callers, provides answers to routine patient billing questions, and takes messages, and returns calls in a timely manner.
3. Interprets and explains to patients: charges, services and policies regarding payment options.
4. Provides routine information to insurance companies.
5. Greets and assists department visitors.
6. Exercises judgment as to the urgency and nature of patient complaints
7. Communicates problems as they arise through proper channels.
8. Accurately utilizes the features of the telephone equipment and software.
9. Sort and opens incoming mail and interoffice correspondence, ensuring that urgent correspondence and time-dated materials are prioritized.
10. Performs follow-up to returned mail, including calling patients, reviewing outside sources and updating patient demographics.
11. Performs assigned clerical duties in an accurate and timely manner: Faxing, copying, scanning, and ordering supplies.
12. Account Follow-Up, Financial Assistance and Collections: Reviews accounts for guarantor credits, delinquency, communicating with patient by telephone, statement and letter. Screens patient for financial assistance, coordinating applicants for government or hospital assistance. Performs small balance, bad debt, collection and leadership approved adjustments.
13. Assists Billers by telephoning patients and passing on important information needed to expedite claim payment.
14. Balances cash drawer to batch report for credit cards, ensuring payments are posted accurately.
15. Responds to the needs of the department by performing other duties, as necessary.
Full Time
$45k-56k (estimate)
09/03/2023
05/23/2024
The job skills required for Customer Service Specialist- Full Time include Customer Service, Billing, Data Entry, Leadership, Communicates Effectively, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist- Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist- Full Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist- Full Time positions, which can be used as a reference in future career path planning. As a Customer Service Specialist- Full Time, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist- Full Time. You can explore the career advancement for a Customer Service Specialist- Full Time below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.