Front Desk Coordinator/Receptionist - Physical Therapy

We are in search of an engaging, detail-oriented candidate that delivers exceptional patient experience. We are dedicated to serving the health care needs of our community in a compassionate, professional, and respectful manner. English/Spanish bilingual skills preferred, but not required.

Full time

(Mon - Friday, 8:30am - 6pm, Thurs 8am-12pm).

Job Description

* Greet and ensure patients feel welcome at our clinic.

* Interact with patients and visitors in a professional, courteous manner.

* Ensure that all patient demographics and financial information are up to date.

* Instruct/assist patients on completion of intake forms.

* Distribute Notice of Privacy Practices & obtain signed Privacy Acknowledgement.

* Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.

* Input patient demographic information into EMR.

* Maintain patient charts in EMR.

* File/Scan all incoming documentation into patient's chart in EMR.

* Maintain supply of required paperwork.

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Patient Service Functions

* Complete control of all incoming calls plus confirmation calls and message distribution.

* Receive & document referrals.

* Scheduling - New Patient (NP) and Re-visits (RV) by filling open slots in schedule to ensure patients are meeting prescribed frequencies by cluster booking.

* Resolve patient schedule conflicts.

* Inform therapists of schedule changes.

* Maintain patient waiting list to utilize openings in schedule.

* Answer or redirect general billing or service questions/complaints.

* Schedule appointments for the owner or other staff members.

* Sort and distribute vendor information.

* Route questions to appropriate staff member(s).

* Type correspondence and clinical reports.

* Process requests for records per authorization and privacy guidelines.

* Accept, document and complete "Request for Records".

* Assist with the audit and reconciliation of third party or patient payments.

* Modify patient demographic or claim information if errors are identified.

* Refile claims or statements.

* Document and refer patient billing account problems to Business Administrator

* Comply with all local, state and federal regulations training and instruction requirements as well as any other standards that govern healthcare services provision.

* Perform other duties as requested.

Position Requirements

* Attention to detail--mathematical and data processing.

* Data processing proficiency-Practice Management Software, Microsoft Word.

* Communication skills-written, verbal and general interactive.

* Organizational skills- ability to multi-task, prioritize tasks, file maintenance & report generation.

Education:

* High school or equivalent skills & aptitude

* Basic computer courses or equivalent preparation

EXPERIENCE:

* Medical or business office front desk management desirable, but not required.

* Insurance industry claims processing/management desirable, but not required.

PHYSICAL DEMAND CAPACITY:

Consistent with published industry PDC norms or minimally:

* Sitting - routinely for 1-2 hours uninterrupted.

* Lifting - occasionally light loads (5-10 pounds).

* Bending & reaching - routinely for office duties.

* Walking - routinely to access other personnel.

* Viewing monitor screen/using keyboard - routinely >1 hour duration.

EXPOSURE DETERMINATION:

* Has the potential for Hazardous Substance Exposure due to work duties.

* Has no potential for Bloodborne Pathogen Exposure due to work duties.

Please submit resume to gina.palmer@bbsi.com or maria.castro@bbsi.com or call (208)735-5002.

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