Join Our Team as a Dispatcher for Do It Right Plumbers!

Are you ready to become the heart and soul of our residential plumbing company in sunny Orange, CA? If you're someone who thrives in a fast-paced environment and enjoys making a difference behind the scenes, we've got a role that's tailor-made for you! We are looking to add to a hybrid Call Center Rep/Dispatcher to our team. 

Job Description: You will play a crucial role in ensuring our plumbing services run like a well-oiled machine. You'll be the friendly voice on the other end of the line, matching our skilled technicians with homeowners in need. Your main objective is to prioritize urgent customer calls with the aim of achieving daily success!

Responsibilities:

• Customer Liaison: Be the first point of contact for our valued customers, demonstrating our commitment to exceptional service.
• Schedule Mastery: Coordinate and optimize technician schedules to ensure prompt service and maximize efficiency.
• Team Support: Assist our plumbing experts in the field, providing them with the information they need to excel.
• Problem Solving: Handle unforeseen challenges with grace and creativity, ensuring smooth operations.
• Record Keeping: Maintain accurate records of service calls and technician availability.
• Communication: Keep everyone in the loop, from homeowners to our dedicated plumbing team, via phone, email, and other communication tools.

Qualifications:

• Customer-Centric: A friendly and empathetic approach to customer interactions.
• Organized: Excellent multitasking and time-management skills to keep everything running smoothly.
• Clear Communicator: Strong verbal and written communication skills.
• Adaptable: Ability to thrive in a dynamic, ever-changing environment.
• Tech-Savvy: Comfortable with computer systems and scheduling software.
• Team Player: Collaborative and ready to support your colleagues.

If you're someone who loves the idea of being the go-to person who helps homeowners with their plumbing needs, we want to hear from you! At Do It Right Plumbers, we offer more than just a job; we offer a friendly and supportive work environment, competitive compensation, and the opportunity to grow with us as we reach for new heights in the plumbing world.

Ready to take the plunge? Apply today, and let's start this exciting journey together!