Company Description
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.
Job Description

• Receive Inbound calls assist Agency and Insurers with their queries related to the policy/claims.
• No Sales required
• P & C license or Adjusters License for resident state and the the ability to obtain epicortical license in state of Florida within 30 days.
• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines.
• Educates and promotes Self Service options.
• Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Capable of achieving call center performance metrics and targets.
• Able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Works independently and seeks Supervisor support when necessary.

Qualifications

• High School Diploma or GED equivalent
• 1-2 years in a customer support role, preferably in a call center or customer service environment required
• Proficient using Microsoft Suite
• Excellent organizational, written and verbal communication skills
• Insurance Experience is a MUST Property and Casualty Insurance License or Adjusters License Required
• Must take calls in both English and Spanish

Additional Information
Benefits (based on individual elections)

• Competitive Salary based on experience
• Medical/Dental/Vision
• Employer Paid Life Insurance and Short/Long term disability insurance
• 401(k) with Employer Match
• Generous PTO (15 days in your first year!)
• Working Hours: Monday - Friday 8:30pm - 5:00pm EST