Job Summary

Under the Patient Financial Services Supervisor direction, the Patient Financial Services Representative for Collections representative is responsible for collecting and resolving inpatient and outpatient accounts from governmental, commercial, and/or managed care payers. This representative is expected to be familiar with the hospital and departmental policies and procedures and has the ability to utilize all resources within the hospital and department to accomplish assigned job duties. The PFS Representative will also participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Associate degree; third party insurance claims follow-up/collections experience; and medical, office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.

Deadline to Apply 04/24/2024 University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.