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Software Support Engineer III

Charlotte, NC | Full Time
Expired

Job Description

Job Description:

Role Overview

  • The Global Risk Analytics technology team is seeking a support engineer with a wide breath of experience in GRID computing, data storage clusters, high performance computing (HPC) and application development. The successful candidate will be responsible for supporting some 150 model developers on our big data distributed infrastructure, which is comprised of a 2.5 peta byte Hadoop storage cluster and a 30K core compute GIRD. The busines partners are on point to deliver / manage various models for Loss Forecasting, CCAR, CECL, Climate Risk, Economic Scenario Generation, etc.  The successful candidate will work with a team of talented model developers, many of which have PhDs in computer science, engineering and mathematics and assist them with issue resolution on our big data infrastructure.

Key Responsibilities:

  • Provide Level 2 and Level 3 support for the main components of the infrastructure utilized by the strategic model development platform.
  • As part of the Infrastructure monitoring & governance team, provide optimal user support of the big data platform / infrastructure components. Support of 200 model developers globally and provide robust / real-time monitoring support, perform detailed analysis of high grid utilization and data storage, build out new tooling to perform detailed ad-hoc analysis, and propose configuration / scheduling changes.
  • Remediate vulnerabilities and not permitted technologies which may reside on the infrastructure and coordinate across all the applications as needed.
  • Work closely with business partners and establish strong relationships; actively propose areas to provide technical solutions to business problems.
  • Work closely with Application Production Support team to track L1 production issues and obtain root causes to identify full solutions.

Required Skills and Experience:

  • 7 years’ experience in software development and platform support; including software engineering, application design and data architecture.
  • 7 years’ experience working in an Operational support team to monitor uptime and utilization of infrastructure, health check routines, establishment of 24x7 support teams for business partners, etc.
  • Proven experience in big data platform development working with technologies such as Hadoop, Hive, Spark, HBase, Impala, Kafka.
  • System Administration experience with Linux OS knowledge, Batch scripting, structured and non-structured data.
  • Proven knowledge of Data connections and SQL (query) on Hadoop / Oracle, Reporting (Tableau), Python, Apache Spark.
  • Understanding of network technologies (e.g., SSL, load balancing)
  • Excellent oral and written communication skills with the ability to articulate complex subject matter to non-technical audiences.
  • BS in Computer Science of equivalent experience.

Desired Skills and Experience we are Looking For:

  • Knowledge of global risk analytics working with quantitative developers, model development, and risk management.
  • Experience working in Global Technology organizations within financial institutions.
  • Strong strategic and business centric mindset with ability to utilize sound business judgement and tailor approach to drive optimal business outcomes.
  • Strong problem solving and trouble shooting skills.
  • Ability to work autonomously with minimal supervision.
  • Comfortable in a matrix organization, collaborating with developers and technical business partners. (Model developers/quants)
  • Self-starter that is curious.
  • Highly organized and can lead by example.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Skills for Software Support Engineer III

The job skills required for Software Support Engineer III include Analysis, Computer science, Linux, Problem Solving, Oracle,and Written Communication etc. Having related job skills and expertise will give you an advantage when applying to be a Software Support Engineer III. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Support Engineer III. Select any job title you are interested in and start to search job requirements.

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Career Path for Software Support Engineer III

The following is the career advancement route for Software Support Engineer III positions, which can be used as a reference in future career path planning. As a Software Support Engineer III, it can be promoted into senior positions as a Software Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Support Engineer III. You can explore the career advancement for a Software Support Engineer III below and select your interested title to get hiring information.