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All Access Equipment is a leader in selling and servicing specialized access equipment in North America. Our main products include tracked Mobile Elevating Work Platforms (MEWPs), trailers, and articulated loaders. We are the exclusive distributor of CMC aerial lifts in North America. We have a passion for helping businesses work safely, efficiently, and in some of the most hard-to-reach places you can imagine.
What we do
At All Access Equipment, we enable our customers to grow their businesses by offering a high-quality, unique product. We back that with our first-class customer experience!
Our Service team provides lift inspections, warranty claims, service, and preventative maintenance. We provide services both at our Massachusetts headquarters, at our Salem, NH Dealership, or in the field, right where our customers are.
The job
Our Customer Service Agents are our first point of contact for customers or dealers needing assistance. Customer Service Agents receive phone calls, emails, and text messages from customers and turn them into solutions for our customers.
The agent will open cases for a customer, route a customer to a dealer or other department, process payments, assist in scheduling service, and answer frequently asked questions as needed.
Working for the Customer Service Manager, Customer Service Agents build a relationship with our customers and help ensure that our customers get the solutions they need quickly and effectively.
Specific duties include:
Main point of contact for rentals; includes quoting, invoicing, and taking payment, ensuring machines are service-ready, coordinating training and transport, contract execution, and working with the customer’s insurance company to ensure applicable and sufficient coverage.
Service writing: Documents all machine intakes, updates work orders accordingly, provides estimates to customers, and seeks opportunities for driving revenue through shop work. Works closely with the shop technicians.
Who we are looking for
We are looking for a bright, energetic, and organized individual to take on this exciting opportunity! Having a clear customer experience focus and strong project management skills will bring you great success in this role.
We are looking for someone with strong technical skills to work within our CRM system. If being on the cutting edge of customer service systems excites you, then this is a great opportunity for you.
Job Responsibilities
Customer Service 50%
Rental Coordination 20%
Service Writing 30%
Requirements
Desired Qualifications
Benefits
All Access Equipment is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, g ender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Full Time
Business Services
$71k-91k (estimate)
06/23/2023
06/03/2024
allaccessequipment.com
WILMINGTON, MA
25 - 50
Private
RYAN POLONSKI
<$5M
Business Services