Foot and Ankle Associates Cupertino is part of Balance Health , the nation’s premier comprehensive lower-extremity focused Physician Practice located in the Los Gatos / Cupertino, CA area. Our team has an immediate need to hire two hard-working, experienced Office Associates who will help ensure the efficient and effective operation of the practice, includes general office administration and daily operations mainly by answering and directing incoming phone calls, coordinating patient scheduling, checking patients in and out, and collecting co-pays / payment balances. Attendance and policy adherence is paramount for dependability of the business and these roles are full-time Front / Back Office ‘float position’ working in two different office locations.

Our practice helps patients stay active and mobile by providing the best clinical care available across our network of locations. If you meet the qualifications outlined below and want to join a great team, can commit to working a full-time schedule, we invite you to apply.

ESSENTIAL FUNCTIONS:

Front Office :

• Quickly and efficiently answer incoming main and additional phone lines properly directing them. Timely retrieves voice mail messages, includes taking precise, detailed messages of live and voice mail messages and making call backs.
• Manages patients and daily flow with the ability to prioritize tasks.
• Understands that in-office patients are prioritized over phone calls; therefore, quickly follows up with voice mails.
• Schedules appointments for new and returning patients both over the phone and in person with patients in the office and understands how to reschedule or cancel appointments using correct appointment type descriptions.
• Quickly and politely greets patients upon arrival in a kind / friendly manner.
• Uses excellent people, phone etiquette, and general communication skills to ensure patients, coworkers and vendors receive all information necessary to accomplish the day-to-day business needs.
• Adds new patients to the Athena system and updates established patient information, including Demos/ insurance, etc. in the system daily.
• Full knowledge of which insurance plans our company accepts and understands how / when Fee Sheets are used.
• Competent checking patients in and out, including cash pay protocol and how to collect payments/ copays/outstanding balances/prepayment plans, etc.
• Using an electronic medical record (EMR) system, verifies insurance coverage and disability forms, etc.
• Understands how to create a ‘patient case’ and knows when to use one (vs. utilizing Athena messages in the system vs. written messages in email, etc.).
• Accepts deliveries and properly manages/distributes.

Back Office :

May need to also assist with:

• Ensuring proper room intake procedures by efficiently taking vitals on all patients over the age of 18, including: Recording patients’ weight, height, and blood pressure; documenting any known allergies and current medications; if a patient is diabetic also documents their most recent A1C in HPI; sends HPI alerts to doctors when patients are ready; and ensures room readiness/turnover includes proper cleaning / preparation set up for the next scheduled patient.
• Learning, knowing, and understanding orthotic processes and how to properly document each step per established protocol.

QUALIFICATIONS: [Education, Training, Knowledge, Skills, Abilities, and Expected Behaviors]

Required :

• 1-2 years of experience working in a professional front and/or back-office environment or similar role.
• Minimum of high-school diploma or equivalent.
• Effective time management and organizational skills including prioritizing daily tasks.
• Excellent verbal, written, and listening communication skills to interact with patients, physicians, coworkers, and vendors in a professional, courteous manner.
• Ability to handle challenging situations with extreme patience and professionalism.
• Must be committed and reliable reporting to work on time as scheduled to ensure business needs are met.
• Experience working in a team environment and understands the commitment to be collaborative.
• Must be able to ensure accurate, timely completion of assigned tasks.
• Respectfully accepts coaching and guidance provided constructively to ensure continual improvement, career growth, and development.
• Must have reliable personal transportation to ensure ability to travel to different practice locations as scheduled or as needed to ensure proper coverage (up to a 60-mile radius with mileage reimbursement and travel time paid).
• Understands additional tasks may be assigned to meet business needs.
• PC Proficient with good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Legal eligibility to work in the United States without sponsorship now or in the future.
• Ability to successfully pass an in-depth background investigation, including clean DMV report and pre-employment drug screen.

Desired :

• Experience using Athena.
• Familiarity with healthcare terminology is highly desirable.
• Experience working in a medical practice environment.

or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to successfully perform the essential functions of the position.

Compensation / Benefits :

• Full-time position working Monday – Friday with a competitive pay range of $20.00 to $24.00 per hour depending on actual, relevant work experience.
• Eligible to participate in company benefit program on the first of the month following 30-days of employment if a 30-hour work week is consistently maintained.
• Eligible to participate in our 401(k) program with company match on the first of the month following 2-months of employment.

Balance Health provides equal employment opportunities to all qualified applicants and employees without regard to any legally protected classes, including, but not limited to age, gender, gender identity, genetic information, marital status, medical condition, mental/physical disability, national origin, pregnancy, race/color, religion, sexual orientation, or military/veteran status.

If an offer of employment is extended and a candidate hired, proof of authorization to work in the US and/or U.S. citizenship must be provided.