** Front Desk Supervisor / Rancho Bernardo Inn**

**Job Category****:** Guest Services **Requisition Number****:** FRONT01629 Showing 1 location **Job Details**

**Description**

In addition to working in the natural beauty of San Diego, we offer competitive, progressive benefits including complimentary meals and employee discount benefits.

Join our team of friendly, engaging, professionals who love the **Hospitality Industry** and want to share it with our guests.

Rancho Bernardo Inn is recognized as one of Cond Nast Travelers Readers Choice Awards, Top Southern California Resorts, US News & World Reports Top San Diego Hotels, a member of Preferred Hotels & Resorts and has received the AAA Four Diamond award for over 40 years.

The **FRONT DESK SUPERVISOR'S** essential purpose is to assist management to oversee staff and operations of the Front Desk, to ensure efficient, professional handling of arriving and departing hotel guests.

**ESSESNTIAL DUTIES:**

* To understand and respond to all guest needs and requests in a timely and professional manner.

* To assist, as directed, to train schedule, support, and monitor the performance Front Desk, PBX, and Bell/Valet staff.

* To follow all specified procedures to satisfactorily administer the daily affairs of the Front Desk, including registering guests and assigning rooms; completing group pre-registrations and key packets; blocking room assignments and reservations; pre-registering VIP's, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash, credit, and check cashing transactions; filing room keys; handling mail and messages for guest; and transferring all necessary information to the next shift.

* To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.

* To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.

**JOB KNOWLEDGE & EDUCATIONAL LEVEL**: High school diploma or equivalent required. English fluency required. Must have minimum one year experience in same position at a hotel of comparable quality. Strong basic math skills required. Must have some computer experience. Must display knowledge of currently accepted business telephone etiquette.

**SKILLS AND APTITUDES**: Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. Able to effectively manage staff.

**PHYSICAL DEMANDS**: Stands and walks short distances throughout shift. Bends, stoops, and reaches to perform routine job tasks. Heavy use of phones, daily. Occasionally required to handle and move objects weighing up to 40 lbs. over short distances.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Rancho Bernardo Inn | 17550 Bernardo Oaks Drive| San Diego, CA 92128

www.ranchobernardoinn.com HR direct line: (858) 675-8442

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**