You are the face and front line of ICT. You will take ownership of customer issues (Level I) reported through the ICT Service Desk and see problems through to resolution. Your goals there are to. Prioritize and respond to urgent issues while tracking and resolving tickets in a timely manner. Work daily with tools such as Google Workspace, the Atlassian stack (Jira & Confluence), Slack, Entra/Azure, and MDM solutions like Jamf and Endpoint (Intune...
