Full Job Description

BOH Concepts is one of the leading outsourced service providers for many luxury resorts. We are committed to reinventing Hospitality Solutions with a diverse workforce. BOH Concepts is ready to welcome you to our growing team to help service our clients at high-end hotels and resorts. Join our team today!

Operations manager Responsibilities

The responsibilities include assisting in overseeing any area in the Operations Division. This can include the front office staff, guest services, housekeeping/laundry, and food and beverage. Duties may also include training, staff development, and scheduling.

• The position ensures Hotel Operations meet the brand’s standards, target customer needs, ensure employee satisfaction, focus on growing revenues, and maximize financial performance.
• Develops and implements property-wide strategies that deliver products and
• services to meet or exceed the needs and expectations of the brand’s target customers and employees.
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep the property moving forward toward the achievement of goals.
• Works with the hotel management team to develop an operational strategy that is aligned with the brand’s business strategy.
• Leading Operations and Department Teams
• Champions the brand’s service vision for product and service delivery
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Review guest feedback with the leadership team and ensure appropriate corrective action is taken.
• Responds to and oversees guest problems and complaints.
• Stays visible and interfaces with customers regularly to obtain feedback on the quality of product, service levels, and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Minimum Requirements:

• Effective interpersonal skills
• The ability to communicate effectively both orally and in writing.
• Attention to detail.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k
• Paid time off

BOH Concepts is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.