We have a hugely exciting opportunity for an Operations Manager to join our DO&CO Family in Boston, MA!

In case you don't know who, we are:

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly - sometimes beyond our own expectations.

What you'll be doing:

Plan, coordinate and manage the operations of the assigned unit. This includes daily business activities, production, logistics and warehousing, managing budgets, organizing schedules, negotiating contracts, as well as managing and motivating team members.

A day as an Operations Manager:

* Manage and support Section Managers with all internal employee relations and be people focused at all times, deputies the General Manager but always be ready to take the lead when required.

* Ensure proper staff allocation to maximize efficiency in all departments.

* Ensure the effective dispatch of all flights to our customer with accurate specifications

* Monitor production departments to ensure that the exceptional DO & CO quality is maintained at its highest level with maximum efficiency in accordance with DO & CO regulations as set by the Quality Assurance team.

* Oversee all quality aspects of the operations process to ensure adherence to all relevant Critical Control Points, Health and Safety, Food safety and all legal requirements.

* Build and maintain excellent working relationships with all department Heads, ensure the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution.

* Represent DO & CO on a daily basis with all external and external communications.

* Ensure the effective development, implementation and evaluation of policies and procedures, ensure their consistent and compliant application.

* Use of DO & CO resources effectively in order to achieve the set business objectives and targets.

* Ensure compliance with all airline, Airports, ports and all other applicable rules/regulations.

* Implement process/compliant improvements as needed.

* Participate in establishing policies and procedures

* Track and report key functional metrics to reduce expenses and improve effectiveness

* Partner with stakeholders to ensure clear requirements documentation

* Perform cost and scenario analysis, and benchmarking

* Monitor and forecast upcoming levels of demand

* Assess, manage and minimize risks

* Perform other projects and tasks as assigned by the management.

Who you are:

* Minimum of 3 years of leadership experience within food manufacturing and related logistics activities.

* Previous experience in a similar role or experience within airside, aviation or FMCG

* Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.)

* Bachelor's Degree in business or any relevant field.

What we offer:

* Weekly Pay Cycle

* Health Care 401K. Full time employees are eligible for full benefits; Medical, Dental, Vision & Life Insurance

* 401k with up to 3% company match for most locations and employees

* Free on-site employee parking

* A wonderful workplace to call home, events and fun colleagues

* Free on-site cafeteria with hot and healthy meals

* A business where you can have a real impact, we're not afraid of new ideas!

* Genuine career development opportunities, both nationally and internationally

* The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

Diversity & Inclusion Statement

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status and all the other fascinating characteristics that make us different and makes you. That's what makes our team so special.

Other details

* Pay Type Salary

Apply Now

* 440 William F McClellan Hwy, East Boston, MA 02128, USA