The Front Office Coordinator II works as part of a team fulfilling administrative and financial responsibilities while advocating on behalf of patients. This position is responsible for the overall financial aspect of the clinics front office operations.

The position is located in the Midtown area of Atlanta, GA at our AvitaCareClinic (2140 Peachtree Road)

General work hours are Mon - Fri: 8:30 AM to 5:30 PM. No weekends, holidays, or late evenings!

About the Role:

• Monitors and ensures accuracy of the front office financial operations
• Performs various financial projects including and not limited to routine insurance audits, pending authorization follow-ups, billing and coding inquires
• Handles escalated patient financial matters in a respectful manner
• Supports patients, or the third-party financial obligations, in developing solutions to meet their financial needs
• Performs patient check-in and check-out processes
• Provides exceptional customer service and professionalism
• Ensures a welcoming environment for patients, visitors and team members
• Insurance verification (utilizing Waystar and other payer sites as needed.)
• Explaining insurance coverage to patients.

About You:

• High school diploma or GED required, Associate's degree or higher preferred, especially in a health-related field
• Bilingual in Spanish is a plus
• Five years experience in a healthcare environment
• Three years of medical office and medical financial experience
• Experience in insurance verification preferred
• Financial Counseling experience preferred
• Familiarity with medical terminology
• Excellent interpersonal and communication skills
• Maintains a high level of patient confidentiality
• Demonstrates attention to detail and the ability to multi-task
• Proficient in English, with strong verbal and written communication skills
• MS Office (Word, Excel) computer skills with the ability to type 30 wpm
• Ability to adapt to EMR functionality
• Experience in eClinical Works strongly preferred.
• Embrace and perform in the spirit of the companys core values and goals
• Must have a positive attitude, be energetic, flexible, excellent phone etiquette, and provide exceptional customer service

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. Were committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ , HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.

Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.

Company paid benefits basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.

Voluntary benefits long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

All benefits are subject to the applicable plan terms.