8 desktop support technician Jobs in pensacola, fl
KT Consulting is Hiring a Desktop Support Specialist Near Pensacola, FL
Job Description:
- Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.
- May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.
- Uses established detailed guidelines and assists higher-level technicians with on-site installations.
- Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.
- Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
- Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
- Attends training sessions as required (DoD, Service, MTF, and/or Corporate).
- Participates in special projects/data calls as required, under close supervision that enhance the quality or efficiency of the Support service.
Education:
- High school education or equivalent;
- There is no experience substitution for a High School Diploma; however a G.E.D., other degree equivalency program, or a technical trade school certificate is acceptable.
Desired Skills:
- Experience working in military healthcare environment
- Good organizational skills
- Effective communication skills (oral & written)
- General understanding of how computers connect to networks / servers
- Knowledge of basic computer concepts, and the Internet.
- Knowledge of Windows XP, Microsoft Office, and Outlook-able perform basic tasks with these applications such as word processing, sending email, etc.
- Working knowledge of basic hardware such as printers and scanners, media storage.
- Virtual Classroom Training: CHCS Applications, AHLTA System Administration
- Technical IA Training: A Certification
- MTF Specific Training; HIPPA / Privacy Act Training
Job Summary
Full Time
$44k-54k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
04/15/2022: Petaluma, CA
Documents technical support procedures and maintaining customer records.
01/19/2022: Houston, TX
Desktop Support Specialists keep computer networks running efficiently for their organization.
03/03/2022: Saint Louis, MO
They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
03/15/2022: Salt Lake City, UT
Desktop support specialists maintain computer networks and provide technical help to computer users.
01/26/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
04/15/2022: Clarksville, TN
Practice fixing common computer problems.
03/04/2022: Binghamton, NY
Use past security breaches as learning examples.
02/28/2022: Elyria, OH
Step 3: View the best colleges and universities for Desktop Support Specialist.
