Summary
Assists physiciansin delivering patient care in the ambulatory setting. The MA assists in thedelivery of patient care to people of diverse backgrounds and must be able toeffectively communicate and assist the patients and their families.
Essential Duties and Responsibilities

• Escort patientsto exam rooms, interviews patients, measure vital signs, enter all medicaldocument/records in EMR system, complete all measures needed for meaningfuluse.

• Prepares treatment rooms for patient examinations; Assist physician in exam rooms.

• Assist physicianswith all patient care, medication refills, ordering of diagnostic testing.Coordinate continuity of patient care with healthcare organizations andfacilities.

• Answers the phone while maintaining a polite,consistent phone manner using proper telephone etiquette. Return all patientcalls and messages and providefeedback and answers to patient/physician/pharmacy calls.

• Operates computer software and office equipment.

• Perform other duties as needed to assistcoworkers, which may include schedule/reschedule patient appointments, checkin/out patients, answering phones, etc.

Core Competencies
ActionOrientation - Targets and achieves results, overcomes obstacles, acceptsresponsibility, establishes standards and responsibilities, creates aresults-oriented environment, and follows through on actions.
Communications - Communicates well both verbally and in writing. Effectively conveys andshares information and ideas with others. Listens carefully and understandsvarious viewpoints. Presents ideas clearly and concisely and understandsrelevant detail in presented information.
Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems thatchallenge the status quo, takes risks, and encourages innovation.
CriticalJudgment - Possesses the ability to define issues and focus on achievingworkable solutions. Consistently does the right thing by performing withreliability.
CustomerOrientation - Listens to customers, builds customer confidence, increasescustomer satisfaction, ensures commitments are met, sets appropriate customerexpectations, and responds to customer needs.
InterpersonalSkills - Effectively and productively engages with others and establishestrust, credibility, and confidence with others.
Leadership - Motivates, empowers, inspires, collaborates with, and encourages others.Builds consensus when appropriate. Focuses team members on common goals.
Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimizeresults. Acts to build trust, inspire enthusiasm, encourage others, and helpresolve conflicts and develop consensus in creating high-performance teams.
Professional Requirements

• Meets dress code standards andadheres to dress code policy.

• Completes annual educationrequirements.

• Maintains regulatoryrequirements.

• Maintains patientconfidentiality at all times.

• Reports to work on time and asscheduled, completes work within designated time.

• Wears identification while onduty, uses computerized punch time system correctly.

• Completes in-services andreturns in a timely fashion.

• Attends annual review,department in-services, staff meetings and/or reviews all monthly staff meetingminutes per HealthStream.

• Represents the organization in apositive and professional manner.

• Actively participates inperformance improvement and continuous quality improvement (CQI) activities.

• Complies with all organizationalpolicies regarding ethical business practices.

• Communicates the mission, ethicsand goals of the hospital, as well as the focus statement of the department.

• Promotes professional growth ofsubordinates by sharing knowledge and/or directing them to sources ifinformation appropriate to given situation. Utilizes journals, books, etc. to learn and/or improve new techniquesand equipment.

• Assists other staff members inperforming any duty that enhances the delivery of patient care.

Regulatory Requirements

• High school graduate or equivalent

• Current BLS certification

• Minimum of six (6) months to one (1) year ofrelated work experience.

Skills

• Ability to communicate effectively in English,both verbally and in writing.

• Basiccomputer knowledge.

Physical Demands
The physicaldemands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Whileperforming the duties of this job, the employee is regularly required to talkand hear. This position is very active and requires repetitive motions,standing, walking, bending, kneeling and stooping all day. The employee mustfrequently lift or move items weighing up to 50 pounds.

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