**Cargo Customer Service Advisor - San Francisco**

Job Reference No. CCSASFO Location San Francisco, CA Employment Type Permanent Job Type Customer Service **Salary:** Competitive per annum **Hours:** 40hr/shift to cover Monday to Friday 8am - 9pm and Saturday 8:30-5pm **Location:** Hybrid remote working with up to 2 days in our San Francisco office. **Closing Date:** 24th February 2022 Many of our staff at Virgin work flexibly and in many different ways, including different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.

**In a nutshell**

Virgin Atlantic Cargo is a 300m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a business within a business focused on contributing towards Virgin Atlantics overall revenue. Our teams across the globe are the essential ingredient in separating us from the rest, building our reputation for excellence and best-in-class service delivery.

This exciting role is responsible for all US and Caribbean voice and email transactions for bookings, quotations, interline, trucking and general enquiries ensuring both individual and departmental interactional and transactional targets are met. These targets include, but are not limited to, productivity, revenue generation and customer satisfaction. - Create, quote, amend and give routing advice for all cargo booking and quotation enquiries through voice and email channels in line with department KPIs. These include specialist products, for example the transportation of pharmaceuticals, Human remains, high value, or vulnerable shipments.

- Maximise every revenue opportunity though price negotiation, upselling, quote conversation and providing solutions to customers individual needs by working closely with Sales and Revenue Optimisation teams.

- Providing exceptional customer service using your knowledge of our network, product and service offering.

- Building relationships with customers as you will sometimes speak to the same person several times a day.

Alongside the above we're looking for the following to be successful in your application:

- Cargo experience with proven experience working within a similar or sales-based role.

- Outstanding customer service with strong written skills.

- Previous contact centre and/or sales experience would be advantageous.

- An understanding of Cargo Revenue Management.

- Excellent interpersonal, communication and relationship building skills.

- A team player who has strong attention to detail.

- Highly organised with an ability to manage your workload efficiently.

- Persuading and influencing others based on facts and evidence.

- Excellent proficiencies in excel, teams, outlook and other Microsoft applications.

- Knowledge of cargo booking systems beneficial.

If the above sounds like you, then we'd love to hear from you!

**Benefits**

Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more. **Be yourself - our differences make us stronger** Our customers come from all walks of life and so do our colleagues. Thats why were proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. protected veteran status, or expression, or any other characteristic protected by federal, state or local laws. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please dont hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.

You'll be assessed against our values for a selection of your interview process, learn more about them here: