About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• the coolest tech for world’s leading brands
• complex problems – and learn new skills
• the power of transforming digital engineering for Fortune 500 clients
• your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

• The ServiceNow Product Owner is a pivotal role responsible for steering the strategic direction of ServiceNow products within our organization.
• Work closely with various business and IT stakeholders to ensure the ServiceNow platform aligns with organizational goals and delivers value.
• This role requires a blend of technical expertise, product management acumen, and a deep understanding of business processes and requirements.

Key Responsibilities:

• Define and communicate the vision, roadmap, and goals for ServiceNow products.
• Align ServiceNow product strategy with organizational objectives and ensure the platform continues to deliver value.
• Prioritize and maintain the product backlog, ensuring the work aligns with product goals and delivers value.
• Plan and manage ServiceNow releases, coordinating with development teams and stakeholders to ensure timely and effective deliveries.
• Engage with various stakeholders to understand their needs, gather feedback, and ensure the ServiceNow platform meets their requirements.
• Serve as a liaison between technical teams and business stakeholders, facilitating communication and understanding.
• Monitor and analyze product performance, usage metrics, and feedback to continually improve the ServiceNow products.
• Oversee the documentation of ServiceNow configurations, workflows, and customizations.
• Ensure compliance with organizational standards, industry best practices, and applicable laws and regulations.
• Promote the adoption of best practices in product management and ServiceNow configurations within the organization

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field. A Master’s Degree or relevant product management certification is a plus.
• Minimum three or more years of experience in ServiceNow and have experience with the CSM(Customer Service Management) modules of ServiceNow.
• Experience in product management, product ownership, or a similar role, preferably within a technology or IT service management environment.
• Strong understanding of IT Service Management (ITSM) processes and best practices.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Ability to translate business requirements into technical solutions and prioritize work based on value, risk, and dependencies.
• Ability to work effectively in a collaborative, agile, and fast-paced environment.

Desired Qualifications:

• ServiceNow Certified System Administrator or Certified Implementation Specialist is preferred.
• Certified Scrum Product Owner (CSPO) or similar agile product management certification is a plus.

Location: Sacramento, CA (Hybrid - 3 Days onsite)

Salary Range: The salary for this position is $115,000 - $130,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!