15 Customer Service Assistant Jobs in Lanham, MD
Aurora Ripple Enterprises is Hiring a Customer Service Assistant Near Lanham, MD
Customer Service Assistants lead our team in engagement, discovery, and solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.
Customer Service Assistant Position Description:
- Train on customer service and sales solutions and master our outreach methods
- Meet directly with customers and provide product recommendations, answer questions, and process sales orders
- Build genuine relationships with customers to drive customer satisfaction and retention rates
- Keep detailed reports on all customer interactions including order requests, customer complaints, and referrals
- Maintain a comprehensive working knowledge of all available products and services as well as industry trends to keep an edge against competition
- Develop leadership and team development skills as a Customer Service Assistant by working with Senior Level Managers
- Customer Service and Relations
- Sales
- Brand Development
- Consulting
- Territory Management
- Telecommunications and Technology Services
- Interviewing
- Acting as a Liaison with Clientele
- Direct Customer Service/Sales
- High school degree is required
- Bachelors degree is highly preferred
- Previous experience in customer service, retail, sales, marketing, business, or a related field
- Excellent interpersonal, research, and training skills
- Strong Student Mentality and willingness to learn and grow in a team environment
- Grace under pressure and good judgment in sensitive situations
- Can achieve both individual and collaborative goals through time management, discipline, and organization with other Customer Service Assistants and executive team members
- Exhibits professional and personal communication skills, whether it is within the office or speaking with customers
Job Summary
Full Time
$88k-113k (estimate)
05/07/2024
05/20/2024
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
