Job Description

The Swift Group is seeking a talented Service Now Developer to join our team. In this role, you will use your experience in development/engineering in support of the customer’s ServiceNow Platform in a classified environment that is on-premises.

Required Skills

• Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants

• Develop, test and deploy updates to ServiceNow based on customer requirements
• Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow
• Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions
• Maintenance and continuous improvement of the processes, standards, policies, working methods and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
• Participate in on-going production support and end user support
• Document testing and maintenance of system corrections
• Research, understand, and develop using new technologies and standards as needed
• Researches, designs, develops, and/or modifies enterprise-wide systems and/or applications software
• Involved in planning of system and development deployment as well as responsible for meeting software compliance standards
• Evaluates interface between hardware and software, operational requirements, and characteristics of overall system

Desired Skills

• 16 years of relevant experience in software engineering and/or development

• Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, ITOM, PPM/SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.
• Proven significant success developing ServiceNow products using JavaScript and other coding applications
• Database Administration (Oracle or MYSQL) experience
• Ability to efficiently and appropriately estimate work effort requirements
• Ability to communicate effectively through written and verbal methods
• Ability to handle multiple tasks and meet deadlines
• Ability to work independently and in a team environment
• Able to adapt to a constantly changing environment
• Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand
• Ability to deliver enhanced functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required
• High degree of initiative, creativity, and technical ability to function on this team required
• Ability to identify issues and implement corrective actions
• Should work toward achieving ServiceNow Certified System Administrator (CSA) cert while on task
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• US citizenship with an active TS/SCI with Polygraph security clearance required

Additional Details

• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD)

• The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and DevOps.
• Experience with Java, Ruby, DevOps and DevSecOps

About The Swift Group