At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring new insights to life.

The Associate Director, Customer Relationship Management (CRM) is a strategic partner to customer facing leaders across the enterprise to ensure that vital business processes are established and supported with technology to enable brand teams to meet their strategic goals and priorities. The role is a key player within the Strategic Field Operations function crucial for supporting current VEEVA technology solutions across Sales, Marketing, US Medical and US Market Access. This individual must work across multiple functions (US IBEX, IT, Sales, Commercial Channels, Brands) to balance the immediate demands with future capabilities needed to deliver the US BBU Business strategy. This individual will play a significant role in shaping and deploying ongoing evolutions in the AZ’s CRM capability, especially with respect to enhancements in our omnichannel capabilities. In exchange for a fast-paced environment, this role offers significant opportunities for leadership exposure and professional development.

What you’ll do:

• Managing all aspects of Veeva CRM, territory management, account alignments, survey deployment, training, troubleshooting, development of new functionality, and testing/monitoring data quality.
• Conducting baseline assessments of field capabilities, processes, and systems to identify gaps and opportunities for improvement to achieve operational excellence and gain efficiencies across the globe.
• Develop and maintain strategic partnership with deployed functional leadership teams connecting long term enterprise vision and capabilities to realization of value in short term actions
• Partner with key stakeholders to gather, synthesize and prioritize requirements to develop key initiatives for customer-facing solutions with consideration of scalability and ongoing maintenance.
• Work closely with IT to optimize the effectiveness of AZ technology solutions; continuously and proactively finds opportunities for process improvement and efficiency.
• Plan and implement the testing and deployment for the technology solutions.
• Develop communications and change management components related to the solutions and tools for Customer-Facing audiences

Essential Requirements:

• Bachelor's degree; preferably in a relevant subject area
• 5 years of pharmaceutical/biotech experience or relevant field and work experience
• Experience with Veeva or other CRM platforms
• Ability to influence others without authority
• Strong interpersonal skills with the ability to communicate effectively with cross-functional colleagues at all levels of the organization
• Highly collaborative and able to build strong relationships with Commercial and IT counterparts

Preferred Requirements:

• Medical / Medical Operations Experience
• Thought leader on current capability building best practices
• Knowledge of sampling as well as digital marketing and engagement capabilities
• Knowledge of and experience with project management principles

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?

At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial -finding those moments and recognizing their potential. Join us on our journey of building a new kind of organization to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods, and bringing unexpected teams together. Interested? Come and join our journey.

So, what’s next!

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you. To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience - it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity. If you know someone who would be a great fit, please share this posting with them.

Where can I find out more?

Our social media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook - https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram - https://www.instagram.com/astrazeneca_careers/?hl=en

US based Employees: AstraZeneca has taken critical steps to protecting colleagues, loved ones, and patients from COVID-19 and its variants. COVID-19 vaccination is required for all US employees. Individuals who are unable to receive a COVID-19 vaccine based on applicable law, such as medical and religious reasons, can submit a request for a reasonable accommodation. For employees who are not vaccinated and who are granted an exemption to the vaccine requirement for qualifying reasons, the primary accommodation will remain weekly COVID-19 PCR testing.