Position Objective: Supports the Museum's mission by providing excellent customer service to enhance the customers' retail experience and maintaining strong operational protocol to protect the Museum's assets.

Responsibilities:

* Opens and closes the Museum stores in accordance with department standards

* Serves as floor supervisor on a rotating basis

* Motivates team through positive reinforcement of service standards.

* Monitors traffic flow and adjusts staffing to maintain appropriate levels during peak periods.

* Maintains visual merchandising standards with great attention to detail.

* Monitors inventory levels on both the sales floor and in inventory storage.

* Supports online store sales by carefully packaging and shipping orders.

* Effectively communicates operational successes, opportunities, and concerns to the Retail Operations Manager

* Knows and ensures that Museum policies and procedures are always followed.

* Model responsible behaviors to team.

* Using the Museum's values as a guide, foster positive culture on the team, motivating through positive reinforcement.

* Prioritize and handle multiple tasks, delegating when appropriate.

* Develop and train others.

* Work independently with limited coaching and oversight.

* Always demonstrate adherence to Museum safety procedures.

* Engage with Museum visitors in a positive and helpful way to support an enjoyable and safe guest experience.

* Prioritize the Museum's values of inclusion and kindness in all interactions with staff, volunteers, and guests.

* Additional duties as assigned

Actual Pay Rate: $17.50/hour