9 quality assurance representative Jobs in fairfax, va
Inova Health System is Hiring a Trainer and Quality Assurance Analyst Near Fairfax, VA
The Trainer & Quality Assurance Analyst is responsible for monitoring and creating monthly call audits; prepares and reviews quality assurance scorecards and recommends training where appropriate. Develops and initiates performance training, to include onboarding or providing general training on a new process. Leverages multiple systems to produce deliverables that include patient experience survey data, workforce management, predictive analytics, and manual observations.
Job Responsibilities
- Builds video content for team members to close performance gaps.
- Responsible for preparing quality assurance documents, training documents, workflows, standard work, and visual media for the team.
- Provides support for the development, implementation, and documentation of quality assurance.
- Collaborates with the centralization team for process improvement visioning and implementation.
- Performs quality assurance audits on staff and documents all accounts reviewed and findings.
- Advises leadership of findings.
- Provides remedial training as appropriate to improve team members' performance.
- Informs and consults with people leaders and stakeholders about potential barriers that impact team results.
- May perform other duties as assigned.
Additional Requirements
Experience - 2 years of experience in quality assurance, customer service, data analytics, or outside industry in a customer experience role
Education - Associate degree (or relevant experience in lieu of degree)
Job Summary
Full Time
$65k-81k (estimate)
06/07/2024
06/20/2024
inova.org
Falls Church, VA
>50,000
