This person will be the lead on the team so must have extensive experience with processing customer wholesale orders for clients.

Essential Functions

Review and process

all new contracts.

Create contract

confirmations, Proforma invoices, or any other documents required to execute a

contract.

Process all contracts

and SO's for related shipments.

Communicate any

changes to customers and appropriate parties (I.e., production, plant, sales

etc.)

Allocate product to

orders.

Review purchase

orders, shipping instructions and any associated templates received from customer

or sales and obtain any missing/necessary information.

Create and process

documentation for each contracted shipment (i.e., Necessary Government

certificates)

Scan, make copies

and prepare courier packages to send documents to customers.

File AES through

ACE Secure Data Portal for necessary contracts (U.S. Customs and Border

Protection).

Print, sign, stamp

and send out documentation to customers as necessary.

Partner with

designated team member to review drafted LC for compliance.

Prepare

documentation to LC guidelines to present to the bank for payment.

Prepare and review

shipping instruction details for necessary documents.

Review Ocean BOLs

for vessel shipments as necessary

Handle dispatching

of load to appropriate carriers (i.e., England, American, etc.)

Request Rate for

spot loads with Logistics Coordinator as needed.

Review shipping

logs from carriers to confirm loads are shipped accordingly.

Provide weekly

contract/shipment status updates to all customers for all contracts.

Share and communicate

booking information with customers. Address any concerns that may arise

regarding shipping information with the Logistics Team.

Ensure that pricing

information is captured accurately on all contracts that are processed.

Prepare credits

and/or rebills as necessary for (i.e. split shipments, damage bags etc.)

Assist in gathering

information for Technical Services Team on claims, damages or credits.

Partner with

Technical Services team to process customer complaints.

Promptly manage all

customer communications, issues, and complaints.

Must respond to

emails within a 24 hour period of receipt. Must answer phones in a timely

manner.

Work with

accounting team regarding prepayments of shipments

Other job duties

assigned.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.