The Recovery Impound Clerk is a full-time position that monitors, tracks and completes paperwork for the release of impounded vehicles, assists the Recovery Team with repossession preparation and assignment to repo agents, and completes other administrative tasks as needed.
Duties and Responsibilities:
Track all impounded vehicles daily through maintaining and monitoring a master list thru Tow Book
Contact impound locations for details regarding impounded vehicles; including details and terms for the vehicle's release.
Prepare, scan, and send all documentation required to appropriate agent for release and retrieval of impounded vehicles.
Communicate as needed with all departments including Collections, Insurance, Remarketing and Accounting, to resolve issues that arise.
Obtain impound updates and note details in account management system.
Create collection and impound emails and letters to be sent to customers, lienholders and highway department and magistrate's office.
Scan returned mail and notate accounts when received.
Receives impounded vehicles, inspects each unit thoroughly and make notations of damages, property etc with pictures provided on every case.
Escorts vehicle owners and other appropriate persons to retrieve and/or view vehicle to ensure safety and security of property premises and other vehicles.
Make routine checks of the grounds and the entire perimeter of the car impound lot to maintain security and safety of the area.
Preserves chain of evidence/custody of vehicle being held for fingerprinting and or/criminal investigation for various law enforcement agencies.
. Requirements:
High school diploma or equivalent.
Ability to communicate effectively both verbally and in writing, which requires knowledge of the structure and content of the English language.
Ability to operate and use a computer to perform all functions of the position, including document management software, web-based applications, and use of Microsoft Office Suite including Word (word processing), Excel (spreadsheets) and email.

Ability to use a multi-line phone system.
Knowledge of principles and processes for providing excellent customer service.
Operation of general office equipment for faxing, scanning, printing, and copying.
Professional Experience

• Experience in customer service.
• Basic proficiency in negotiation tactics.
• Experience building relationships through collaboration.
• Ability to manage a workload efficiently.