Position: Clinic Supervisor
Work Schedule: Varies, but typically Monday through Friday with working hours ranging from 8:00AM-5:00PM. Work shift hours vary depending on employment status, but generally are 8 hours in length.

GENERAL DESCRIPTION:

The Clinic Supervisor maintains the overall operations of the office, with a concentrated focus on: superior patient care experiences, providing employee performance support and ensuring associated administrative and clinic tasks are managed accurately, effectively and timely. The Clinic Supervisor will ensure that clinic staff are trained and productive in their assigned positions and staff strive for performance excellence. Additionally, the Supervisor will work closely with physicians to ensure their needs and expectations are met as it relates to: staffing dynamics, physician schedule requirements, meeting patient care expectations and clinic flow.

DUTIES AND RESPONSIBILITIES:

• Enforcement of clinic and corporate policies and procedures, such as: punctuality and attendance, dress code, use of corporate attendance line and cellphone and social media policies, etc.
• Directly supervise performance of the clinic staff, which includes: establishing and monitoring staff schedules, proactively identifying and addressing personnel issues, managing daily performance expectations and preparing and delivering annual performance reviews.
• Coordinate clinic schedule, per each physician's preference.
• Establish and maintain positive relations with referring physician groups and other healthcare providers.
• Monitor staff time clock punches and makes necessary corrections.
• Provide various levels of supervisory support to ARC associated satellite locations, as needed.
• Establish and maintain clinic and patient flow in a way that supports physician preference and ensures patients have a positive clinic experience.
• Proactively identify and resolve patient/family concerns.
• Responsible for ensuring that staff are successfully trained in their respective roles, which also includes a strong understanding of: the most commonly used diagnosis and procedure codes, prior authorization requirements related to drugs, insurance limitations related to drugs and patient eligibility, copay assistance programs, etc.
• Ability to step into the Medical Office Specialist (MOS) position, and cover front office tasks as necessary.
• Proactively identify IT issues (equipment/phone) that could impact clinic and facilitate a resolution, with the appropriate department/entities.
• Must regularly engage with clinic supervisors, across the organization, to support physician needs and ensure clinic staffing needs are met.
• Actively communicate with research coordinators/study patients in scheduling and staffing, as necessary.
• Ensure adequate inventory of office and clinic supplies.
• Provide consistent, excellent customer service.
• Provide supervisor and Administration with reports, as required.
• Travel to other ARC locations as requested.
• Responsibilities may be dependent on specific location and not required of all employees in that position.
• Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations.

REQUIREMENTS/QUALIFICATIONS

• High School Diploma or equivalent.
• Three years or more supervisory experience, preferred.
• Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
• Analytical and problem solving skills.
• Excellent communication and teamwork skills.
• Good organization skills.
• Able to work well in a fast paced, high stress environment.
• Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.
• Expert knowledge of insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs, seeks additional information if needed.
• Expert knowledge of drug assistance programs and completes necessary patient enrollment in programs as needed.
• Expert in Practice Management system.
• Solid foundation in ARC Electronic Medical Records system.

WORKING CONDITIONS

• Moderate physical activity (standing, bending, sitting, walking, pulling and lifting) for most of the work shift.
• Clean office environment.
• Potential exposure to body fluids with direct patient contact.
• Possible hazardous chemicals.